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Updated: Jul 22, 2026
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The ISO-ITSM-001 certification exam covers topics such as IT service management processes, service level management, incident management, problem management, change management, release management, service continuity management, and service asset and configuration management. ISO-ITSM-001 exam also covers the ISO 20000 standard's requirements for service management systems, service management policy, planning and implementation, service management performance, service management improvement, and service management reporting. Passing this certification exam demonstrates that the candidate has a comprehensive understanding of IT service management and the ISO 20000 standard, making them a valuable asset to any organization.
The ISO-ITSM-001 certification is recognized globally and is highly valued by employers, making it a valuable asset for IT professionals seeking career advancement. It demonstrates one's proficiency in IT Service Management and commitment to continuous learning and development.
GAQM ISO-ITSM-001 (ISO 20000 - ITSM Certificate) Exam is a certification exam that tests the knowledge and skills of individuals in the field of IT Service Management (ITSM). ISO-ITSM-001 exam is designed to assess the understanding of ITSM concepts, including the processes, functions, and activities involved in managing IT services.
GAQM ISO-ITSM-001 Exam Overview:
| Certification Vendor: | Global Association for Quality Management (GAQM) |
| Exam Name: | ISO 20000 - ITSM Certificate |
| Exam Number: | ISO-ITSM-001 |
| Certificate Validity Period: | Lifetime |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Passing Score: | 70% (28 out of 40) |
| Exam Price: | ≈150–160 USD (voucher/package pricing varies) |
| Related Certifications: | ISO/IEC 20000-1:2018 - Certified Lead Auditor ISO / IEC 20000 ITSM - Foundation Certificate |
| Exam Format: | Multiple Choice Questions, Proctored Online via ProctorU |
| Available Languages: | English |
| Exam Way: | Online Proctored (ProctorU) |
| Pre Condition: | No formal prerequisites, but completing an e-course is recommended. |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso-20000-itsm-certificate |
GAQM ISO-ITSM-001 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITSM Fundamentals | - Business Case for ITSM
|
| Topic 2: Operations of ITSM | - Service Lifecycle and Processes
|
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