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Updated: Jul 28, 2026
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GAQM ISO2018LA Exam Overview:
| Certification Vendor: | Global Association for Quality Management (GAQM) |
| Exam Name: | ISO/IEC 20000-1:2018 - Certified Lead Auditor |
| Exam Number: | ISO2018LA |
| Available Languages: | English |
| Exam Price: | 190 USD |
| Passing Score: | 70% (28 out of 40) |
| Certificate Validity Period: | Lifetime |
| Real Exam Qty: | 40 |
| Exam Format: | Multiple Choice Questions |
| Exam Duration: | 60 minutes |
| Exam Way: | Online (Proctored via ProctorU) |
| Pre Condition: | No prerequisites |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso_iec_20000_2018_la |
GAQM ISO2018LA: ISO/IEC 20000-1:2018 - Certified Lead Auditor exam is a professional certification offered by the Global Association for Quality Management (GAQM). ISO/IEC 20000-1:2018 - Certified Lead Auditor certification is designed for individuals who wish to specialize in auditing the ISO/IEC 20000-1:2018 standard for IT service management. ISO/IEC 20000-1:2018 - Certified Lead Auditor certification is globally recognized and provides professionals with the skills and knowledge required to conduct a successful audit of IT service management systems.
GAQM ISO2018LA (ISO/IEC 20000-1:2018 - Certified Lead Auditor) exam is a rigorous certification process designed to test the knowledge and skills of professionals who want to become certified lead auditors in the field of IT service management. ISO2018LA exam covers the latest version of the ISO/IEC 20000-1 standard, which provides a framework for effective IT service management.
GAQM ISO2018LA certification exam is a valuable certification for professionals in the IT service management industry. ISO/IEC 20000-1:2018 - Certified Lead Auditor certification provides professionals with the necessary knowledge and skills to effectively audit and manage IT service management systems, and is recognized globally as a mark of excellence in this field. Candidates who are interested in pursuing this certification should be prepared to invest time and effort in preparing for the exam, and should have a solid understanding of IT service management principles and practices.
The ISO/IEC 20000-1:2018 standard is a globally recognized standard for IT service management. The standard provides a framework for organizations to manage their IT service management systems effectively. The GAQM ISO2018LA exam tests the candidate's knowledge and understanding of the standard, and their ability to audit IT service management systems based on the standard.
GAQM ISO2018LA Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Module Information - 2 | - Initiate the audit and conducting opening meetings - Understand the role of objectives, scope and criteria in the audit process - Understanding Auditing Standards - Conduct all phases of an audit adopting a risk based approach - Conduct audit team selection - Understand Exemplar Global's certification scheme - Prepare and present effective reports |
| Module Information - 3 | - Conduct on-site activities - Communicate effectively during the audit - SMS Audit Planning & Preparation - Understand audit team leader responsibilities - SMS Audit Process - Prepare audit conclusions and conduct closing meetings - SMS Audit Execution - Apply the latest auditor techniques and identify appropriate use |
| Module Information - 1 | - Understand the roles and responsibilities of the auditor - Recognize the principles, practices, and types of audits - Apply ISO 19011:2018 concepts, new terminology and guidelines - Understand the purpose of the ISO 20000 series - Understand the types of risks and opportunities associated with auditing - Understand IT service management definitions, concepts, and guidelines |
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