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GAQM ITSM-Fnd certification exam is designed to test the candidates' knowledge and understanding of IT service management concepts and practices as outlined in the ISO / IEC 20000 standard. ITSM-Fnd exam covers a wide range of topics, including service management systems, service delivery processes, service-level agreements, incident management, problem management, change management, and more. Candidates who pass the exam demonstrate that they have a strong understanding of IT service management best practices and are capable of implementing them in their organizations.
GAQM ITSM-Fnd Exam Overview:
| Certification Vendor: | Global Association for Quality Management (GAQM) |
| Exam Name: | ISO / IEC 20000 ITSM - Foundation Certificate |
| Exam Number: | ITSM-Fnd |
| Available Languages: | English |
| Exam Format: | Multiple Choice Questions |
| Exam Price: | USD 100 |
| Passing Score: | 70% |
| Exam Duration: | 60 minutes |
| Related Certifications: | ISO 20000 - ITSM Certificate |
| Real Exam Qty: | 40 |
| Recommended Training: | ISO / IEC 20000 ITSM - Foundation Certificate Training |
| Exam Registration: | GAQM Official Website GAQM Official Certification Page |
| Exam Way: | Online proctored exam |
| Pre Condition: | No formal prerequisites. Intended for professionals involved in IT Service Management and organizations seeking ISO/IEC 20000 compliance. |
| Official Syllabus URL: | https://gaqm.org/certifications/iso_certifications/iso-iec-2000-fnd |
Professionals who earn the GAQM ITSM-Fnd certification demonstrate their commitment to ITSM best practices and their ability to manage IT services effectively. ISO / IEC 20000 ITSM - Foundation Certificate certification is particularly valuable for individuals who work in IT service delivery, service management, or IT operations roles. It is also useful for professionals who are seeking to advance their career in ITSM or to transition into a new role in this field.
The ISO / IEC 20000 ITSM - Foundation Certificate certification exam is based on the ISO/IEC 20000 standard, which is a widely recognized framework for IT Service Management. ITSM-Fnd exam covers a range of topics related to IT Service Management, including the principles of ITSM, the ITIL framework, service delivery processes, service support processes, and service management tools and techniques.
GAQM ITSM-Fnd: ISO / IEC 20000 ITSM - Foundation Certificate exam is an excellent certification for IT professionals who wish to expand their knowledge and skills in IT Service Management. ISO / IEC 20000 ITSM - Foundation Certificate certification is widely recognized, and it provides a solid foundation for individuals who wish to pursue advanced certifications in ITSM. If you're looking to advance your career in IT Service Management, the ITSM-Fnd certification is an excellent place to start.
GAQM ITSM-Fnd Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management Processes | - Core Service Management Processes
|
| Continual Improvement | - Service Improvement
|
| Implementation and Documentation | - Practical Application
|
| Introduction to IT Service Management | - IT Service Management Concepts
|
| ISO/IEC 20000 Fundamentals | - ISO/IEC 20000 Standard Overview
|
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