Pass your actual test with our GAQM ISO-ITSM-001 training material at first attempt
Last Updated: Oct 02, 2026
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GAQM ISO-ITSM-001 certification is a highly respected credential in the IT industry that validates one's mastery of the ISO 20000 - IT Service Management standard. It opens up new career opportunities and demonstrates a commitment to professional development. By investing time and effort in preparing for the exam, candidates can achieve this valuable certification and take their careers to the next level.
GAQM ISO-ITSM-001 (ISO 20000 - ITSM Certificate) Certification Exam is designed for individuals who wish to demonstrate their knowledge and understanding of the ISO 20000 standard for IT service management (ITSM). ISO 20000 - ITSM Certificate certification is recognized globally and is highly valued by employers in the IT industry. It is ideal for IT professionals who are involved in the design, implementation, and management of IT service management systems.
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The ISO-ITSM-001 exam is based on the ISO 20000 standard, which is a globally recognized standard for ITSM. ISO-ITSM-001 exam covers various aspects of ITSM, including IT service strategy, design, transition, operation, and continual service improvement. It also covers key ITSM processes, such as service level management, incident management, problem management, and change management. By passing the exam, professionals demonstrate their knowledge and understanding of these important concepts and processes.
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| Section | Weight | Objectives |
|---|---|---|
| Service Management System (SMS) Principles | 25% | - Leadership and planning - Documented information and records - Concepts and definitions |
| Performance Evaluation & Improvement | 20% | - Continual improvement - Monitoring, measurement and analysis - Internal audit and management review |
| Service Management Processes | 35% | - Service delivery processes - Release and deployment processes - Resolution and control processes - Relationship and agreement processes |
| Introduction to ISO/IEC 20000 | 20% | - Purpose and scope of ISO/IEC 20000 - Relationship with ITSM frameworks (ITIL, COBIT) - Structure and components of the standard |
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