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HP Selling HP Printing and Computing Services Sample Questions:

1. Which type of services can an HP Printing and Computing Services specialist sell?

A) The services are defined with each partner.
B) It depends on the geography; the permitted services vary from one country to another,
C) The specialist can sell services for server, data center printer, and computer.
D) The specialist can sell services for printing and personal systems.

2. What is an important business value proposition when selling HP Care Pack Services to Corporate, Enterprise, and Public Sector customers?

A) The benefits of HP Smart Friend
B) How HP services can positively impact their financial performance
C) Safeguarding their business with limited or no IT staff
D) The value of user advisory and premium services

3. Which statement is true about HP Printing and Personal Systems Attach Services?

A) Deployment services offer business customers preconfigured hardware with custom images. The customer should, however, expect some disruptions during installation.
B) Usage services only target the Consumer market
C) Consumer usage services enhance customer experience by offering a high level of security.
D) Deployment services gets hardware installed in businesses or connected at home, ready to use.

4. Which devices are covered by K2 Graphics support service line (printing)?

A) HP Entry level Inkjet printers
B) HP Tablets and Slates
C) Corporate, Enterprise and Public sector HP Laserjet printers
D) HP Designjet printers

5. Why is HP Printing and Computing Sales specialization important for partners?

A) Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
B) Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
C) Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
D) Partners selling HP hardware will be able to deliver their own branded services.

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