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HP HP2-H28 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Positioning & Value Proposition | - Articulating HP value proposition - Differentiation vs competitors |
| Topic 2: Customer Needs & Requirements | - Understanding customer printing and computing requirements - Identifying business needs in services environments |
| Topic 3: Sales Process & Recommendation Skills | - Consultative selling techniques - Mapping solutions to customer needs |
| Topic 4: HP Printing & Computing Solutions | - HP computing solutions positioning - HP printing portfolio overview |
HP Selling HP Printing and Computing Services Sample Questions:
What is an effect of adding services to hardware deals?
- A. decreases profit
- B. increases deal size
- C. increases complexity of the offer
- D. services selling has little effect on hardware deals
Correct Answer: B 🗳️
Which statement is true about Service Lines?
- A. The MG computer support line is available for consumers
- B. All Printer Services lines are available for consumers who buy contractual services
- C. R4 Commercial support is only available to Small and Medium Business (SMB).
- D. MG support covers all business levels for Printing Systems.
Correct Answer: A 🗳️
Which statement is true about selling services?
- A. The Global Services market is not growing.
- B. Consumers represent more than 85% of the total growth through 2014.
- C. Consumers do not want to buy services because they are only interested in hardware.
- D. Usage and Care services are less profitable than selling the hardware alone.
Correct Answer: B 🗳️
Which statement is true about HP Care Pack Services?
- A. HP Care Pack Services cover a wide range of accessories (e.g.. mouse, key boards) that can be purchased with HP hardware.
- B. HP Care Pack Services cover deployment, usage, and care services in both Consumer and Business markets.
- C. HP Care Pack services are configurable to many devices with invoicing during the contract duration.
- D. HP Care Pack Services cover care services only.
Correct Answer: C 🗳️
Why is HP Printing and Computing Sales specialization important for partners?
- A. Qualifying Partners can also generate additional profit by delivering services on behalf of HP.
- B. Partners will be able to deliver services on behalf of HP only for the hardware they sell. They can also deliver services during the warranty period of the hardware.
- C. Partners will be able to deliver services on behalf of HP to any HP customers. They will not, however, be able to deliver services during the warranty period of the hardware.
- D. Partners selling HP hardware will be able to deliver their own branded services.
Correct Answer: A 🗳️
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