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Salesforce Certified Omnistudio Consultant Sample Questions:

1. Which Omniscript element enables users to choose from a dropdown list?

A) Data Mapper Extract Action
B) Lookup
C) Select
D) Calculation Action

2. A company has several customer support departments. Each
department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
* Each department has different case fields they need to capture
* If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet
these requirements?
Choose 2 answers

A) Add a Done action that redirects to the support console
B) Set Enable Cancel in Setup
C) Enable the Save for Later feature
D) Use Conditional Views on steps for each department

3. A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?

A) Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
B) Embed the existing OmniScript as a reusable component within a new Community OmniScript.
C) Deploy the existing OmniScript to the Community portal using OmniOut.
D) Duplicate the existing OmniScript and deploy the new script on the website.

4. A company implements an integration procedure that is invoked from an OmniScript. The integration procedure includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?

A) Conditions
B) Try Catch
C) Batch jobs
D) Chaining

5. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Display differentactions based on context
B) Allow customers to enter bill payment information
C) Guide users through complex processes
D) Display a 360° view of the customer

Solutions: