Pass your actual test with our ITIL ITIL-4-Foundation training material at first attempt
Last Updated: Sep 08, 2026
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ITIL 4 Foundation Exam is designed to test a candidate's knowledge of the ITIL framework, including its key concepts, principles, and practices. It covers a range of topics, including service management, service value system, service value chain, and guiding principles. ITIL-4-Foundation exam is intended to provide a basic understanding of ITIL 4 and its role in IT service management.
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ITIL 4 Foundation exam is a multiple-choice exam that consists of 40 questions. Candidates are given 60 minutes to complete the exam and must score at least 65% to pass. ITIL-4-Foundation exam is delivered online and can be taken from anywhere in the world.
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ITIL 4 Foundation Certification Exam is a must-have certification for IT professionals who want to develop their skills and knowledge in IT service management. It provides a comprehensive understanding of the ITIL 4 framework and its key concepts, which are essential for organizations that want to improve their IT services and align them with their business goals and objectives.
The ITIL ITIL-4-Foundation exam consists of 40 multiple-choice questions and has a duration of 60 minutes. ITIL-4-Foundation exam is closed book, meaning that no materials are allowed during the exam. The passing score for the ITIL 4 Foundation Certification Exam is 65%, which means that an individual must correctly answer at least 26 out of the 40 questions to pass. ITIL-4-Foundation exam can be taken online or at an accredited testing center. Upon passing the exam, individuals will receive the ITIL 4 Foundation Certification, which is valid for life and does not require recertification. Obtaining the ITIL 4 Foundation Certification can enhance an individual's career prospects and demonstrate their commitment to delivering high-quality IT services aligned with the needs of the business.
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| Section | Weight | Objectives |
|---|---|---|
| Service Management Key Concepts | 25% | - Value and Value Co-creation - Service Relationships and Stakeholders |
| Four Dimensions of Service Management | 20% | - Partners and Suppliers - Organizations and People - Value Streams and Processes - Information and Technology |
| ITIL Practices Overview | 15% | - Service Level Management - Incident Management - Problem Management - Service Desk - Change Enablement |
| ITIL Service Value System (SVS) | 15% | - Practices Overview - Service Value Chain - Governance |
| ITIL Guiding Principles | 25% | - Progress Iteratively with Feedback - Keep It Simple and Practical - Focus on Value - Think and Work Holistically - Optimize and Automate - Collaborate and Promote Visibility - Start Where You Are |
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