[Jan-2022] Dumps Practice Exam Questions Study Guide for the ITIL-4-Foundation Exam
ITIL-4-Foundation Dumps with Practice Exam Questions Answers
ITIL ITIL-4-Foundation Exam Syllabus Topics:
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NEW QUESTION 226
Which ITIL concept describes governance?
- A. The seven guiding principles
- B. The four dimensions of service management
- C. The service value system
- D. The service value chain
Answer: C
NEW QUESTION 227
Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of p\. and the CIs that support them, is available when and where it is needed
- A. outcomes
- B. relationships
- C. organizations
- D. services
Answer: D
NEW QUESTION 228
Which dimension is MOST concerned with skills, competencies, roles and responsibilities?
- A. Value streams and processes
- B. Information and technology
- C. Organizations and people
- D. Partners and suppliers
Answer: A
Explanation:
Explanation
Value streams and processes focus mainly on those areas which ensure integration and coordination of various actions and parts which contribute towards better value creation for the organization. This dimension is more concerned about the way the organization has organized the activities or processes and how it enables and ensures the value creation across all stakeholders.
https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management
NEW QUESTION 229
Identify the missing word in the following sentences.
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.
- A. utility
- B. outcomes
- C. warranty
- D. outputs
Answer: B
NEW QUESTION 230
Which describe a 'change authority'?
- A. a model used to determine who will assess a change
- B. A tool used to help plan changes
- C. A person who approves a change
- D. A way to manage the people aspects of change
Answer: B
NEW QUESTION 231
Which is the BEST example of an emergency change?
- A. The implementation of a planned new release of a software application
- B. The implementation of a security patch to a critical software application
- C. A low-risk computer upgrade implemented as a service request
- D. A scheduled major hardware and software implementation
Answer: B
NEW QUESTION 232
A customer is a person who defines the requirements for a service and takes responsibility for the [?] of service consumption.
- A. risks
- B. outcomes
- C. costs
- D. outputs
Answer: B
NEW QUESTION 233
Which phase of problem management includes analysing incidents to look for patterns and trends?
- A. Problem control
- B. Problem identification
- C. Error control
- D. Post-implementation review
Answer: B
NEW QUESTION 234
Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?
- A. Service desk
- B. Service level management
- C. Continual improvement
- D. Change enablement
Answer: B
Explanation:
The service level management practice defines, documents and manages the service levels of all the services and products. Service level management should provide the end to end visibility of all the organizational services. Service level management has to establish and provide the service views with service level target ensure meeting defined service levels by collecting, analyzing, storing and reporting all the defined target metrics of the services regularly (periodically) perform the service reviews and ensure the services meet the organization's needs continuously identify, capture, review & report the issues related to services, its performance against the defined service targets.
NEW QUESTION 235
Which describes a 'change authority'?
- A. A model used to determine who will assess a change
- B. A tool used to help changes
- C. A way to manage the people aspects of change
- D. A person who approves a change
Answer: D
NEW QUESTION 236
When should a change request be submitted to resolve a problem?
- A. As soon as a solution for the problem has been identified
- B. As soon as the analysis of cost, risks and benefits justifies the change
- C. As soon as a workaround for the problem has been identified
- D. As soon as the analysis of the frequency and impact of incidents justifies the change
Answer: B
NEW QUESTION 237
What is an incident?
- A. A service interruption resolved by the use of self-help tools
- B. A result enabled by one or more outputs
- C. The planned removal of an item that might affect a service
- D. A possible future event that could cause harm
Answer: A
NEW QUESTION 238
Which guiding principle emphasizes the need to understand the flow of work in progress, identify bottlenecks, and uncover waste?
- A. Keep it simple and practical
- B. Collaborate and promote visibility
- C. Focus on value
- D. Think and work holistically
Answer: B
NEW QUESTION 239
What are the three phases of 'problem management'?
- A. Problem identification, problem control, error control
- B. Incident management, problem management, change enablement
- C. Problem analysis, error identification, incident resolution
- D. Problem logging, problem classification, problem resolution
Answer: A
NEW QUESTION 240
Which describes the utility of a service?
- A. A service that supports the performance of the consumer
- B. A service that is fit for use
- C. A service that meets its service level targets
- D. A service that increases constraints on the consumer
Answer: A
NEW QUESTION 241
Which guiding principle recommends collecting data before deciding what can be re-used?
- A. Keep it simple and practical
- B. Progress interactively with feedback
- C. Focus on value
- D. Start where you are
Answer: D
NEW QUESTION 242
Which dimension of service management considers the workflows and controls needed to deliver services?
- A. Information and technology
- B. Value streams and processes
- C. Organization and people
- D. Partners and suppliers
Answer: A
Explanation:
Explanation/Reference: https://www.knowledgehut.com/tutorials/itil4-tutorial/itil-four-dimensions-it-service-management
NEW QUESTION 243
Which is part of the value proposition of a service?
- A. Costs imposed on the consumer by the service
- B. Outputs of the service received by the consumer
- C. Risks imposed on the consumer by the service
- D. Costs removed from the consumer by the service
Answer: D
NEW QUESTION 244
Which helps to manage an incident when it is unclear which support team should be working on the incident?
- A. Self-help
- B. Target resolution times
- C. Swarming
- D. Disaster recovery plans
Answer: C
Explanation:
Reference: https://www.bmc.com/blogs/itil-incident-management/
NEW QUESTION 245
Which of the following is NOT recommended by the guiding principle 'start where you are?
- A. Asking questions that appear to be stupid
- B. Identifying what is available to be leveraged
- C. Collecting data directly from the source
- D. Building something completely new
Answer: D
NEW QUESTION 246
Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.
- A. measured
- B. rewarded
- C. managed
- D. defined
Answer: C
Explanation:
Reference: https://www.bmc.com/blogs/itil-management-practices/
NEW QUESTION 247
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Free ITIL 4 ITIL-4-Foundation Exam Question: https://www.exam4docs.com/ITIL-4-Foundation-study-questions.html
ITIL-4-Foundation by ITIL 4 Actual Free Exam Practice Test: https://drive.google.com/open?id=1pCYibsdOTo1qSRuacoexSbrvqRViorwE
