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Updated: Oct 13, 2026
No. of Questions: 121 Questions & Answers with Testing Engine
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ITIL ITIL-4-Foundation Exam Overview:
| Certification Vendor: | AXELOS / PeopleCert |
|---|---|
| Exam Name: | ITIL® 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Certificate Validity Period: | Lifetime (no renewal required) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Extension Modules |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 (75 for non-native English speakers) |
| Passing Score: | 65% (26 out of 40 questions) |
| Exam Format: | Single Best Answer, Closed Book, Multiple Choice |
| Exam Price: | $383 USD (exam only; varies by region and bundle) |
| Available Languages: | Japanese, English, Italian, German, Spanish, Dutch, Chinese, Portuguese, Korean, French |
| Recommended Training: | Official ITIL 4 Foundation Training Course |
| Exam Registration: | Pearson VUE Test Centers PeopleCert Official Registration |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or at authorized test centers |
| Pre Condition: | No formal prerequisites; open to all candidates |
| Official Syllabus URL: | https://www.peoplecert.org/qualifications/itil/itil-4-foundation |
ITIL 4 Foundation Certification Exam is suitable for IT professionals who want to advance their careers in IT service management. It is also ideal for those who want to understand the ITIL 4 framework and how it can be applied in their organizations. Additionally, the certification exam is suitable for IT consultants, business managers, and students who want to enhance their knowledge of IT service management.
ITIL 4 Foundation exam covers a wide range of topics, including the key concepts of the ITIL service management framework, service management practices, the four dimensions of service management, and the ITIL service value system. ITIL-4-Foundation exam is designed to test the candidate's knowledge and understanding of the ITIL 4 Foundation framework and their ability to apply it in real-world scenarios. Passing the ITIL 4 Foundation exam demonstrates that the candidate has the necessary knowledge and skills to implement and manage IT services based on the ITIL 4 Foundation framework. It is a globally recognized certification that can help individuals advance their careers in IT service management.
ITIL 4 Foundation certification exam is ideal for IT professionals who are involved in the delivery of IT services or those who are interested in expanding their knowledge of IT service management. It is also suitable for individuals who are responsible for IT infrastructure, operations, or service management. ITIL 4 Foundation Exam certification provides a solid foundation for individuals who wish to pursue further certifications in the ITIL 4 certification path.
ITIL 4 Foundation Exam is designed to test a candidate's knowledge of the ITIL framework, including its key concepts, principles, and practices. It covers a range of topics, including service management, service value system, service value chain, and guiding principles. ITIL-4-Foundation exam is intended to provide a basic understanding of ITIL 4 and its role in IT service management.
ITIL ITIL-4-Foundation Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Four Dimensions of Service Management | 15% | - Organizations and people - Partners and suppliers - Information and technology - Value streams and processes |
| Topic 2: ITIL Service Value System | 20% | - Overview and purpose - Continual improvement - Governance - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support |
| Topic 3: ITIL Practices | 30% | - General management practices
|
| Topic 4: Service Management Concepts | 15% | - Value, outcomes, costs and risks - Service relationships: service providers, consumers, stakeholders - Products and services |
| Topic 5: ITIL Guiding Principles | 20% | - Optimize and automate - Start where you are - Progress iteratively with feedback - Collaborate and promote visibility - Keep it simple and practical - Think and work holistically - Focus on value |
ITIL 4 Foundation Sample Questions:
Which statement about a continual improvement register (CIR)' is TRUE?
- A. Used to select the right method, model or technique for identifying improvements
- B. Used to help plan changes, assist in communication avoid conflicts and assign resources
- C. Used to track and manage improvement ideas from identification through to final action
- D. Used to provide a formal description of one or more services designed to address the needs of a target consumer group
Correct Answer: C 🗳️
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Which practice ensures that service actions, that are a normal part of service delivery, are effectively handled?
- A. Service request management
- B. Problem management
- C. Incident management
- D. Service level management
Correct Answer: A 🗳️
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Which of the following guiding principles proposes the elimination of unnecessary work?
- A. Progress iteratively with feedback
- B. Start where you are
- C. Think and work holistically
- D. Keep it simple and practical
Correct Answer: D 🗳️
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Which is a financially valuable component that can contribute to the delivery of a service?
- A. Sponsor
- B. IT asset
- C. Configuration item
- D. Service offering
Correct Answer: B 🗳️
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Which is described by the 'organizations and people' dimension of service management?
- A. Communication and collaboration
- B. Inputs and outputs
- C. Workflows and controls
- D. Contracts and agreement
Correct Answer: A 🗳️
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