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Last Updated: Jul 22, 2026
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Avaya 3316X Certification Exam is designed for professionals who are interested in acquiring the Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance expertise. 3316X exam is designed to validate the knowledge and skills required to implement and maintain Avaya's contact recording and quality monitoring solutions. Passing 3316X exam validates the ability to configure and maintain the Avaya Aura Contact Center Release 7.0 or later and the Avaya Call Management System Release 17 or later.
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Avaya 3316X certification is part of Avaya's Professional Designation Program, which is designed to recognize professionals who have demonstrated their expertise in Avaya technologies. Avaya's certification program provides a range of benefits, including access to Avaya's online community, discounts on Avaya products and services, and recognition of a professional's technical competence.
Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/22211
The Avaya 3316X exam measures an individual's proficiency in several areas such as the installation, configuration, administration, maintenance, and troubleshooting of Avaya Contact Recording and Avaya Quality Monitoring products. The test also assesses an individual's knowledge of industry standards, protocols, and best practices for call center operations. Once an individual passes the exam, they obtain the Avaya 3316X Certification and can demonstrate their expertise in creating, deploying and maintaining call center recording and quality monitoring solutions to potential employers.
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Avaya 3316X certification exam consists of 64 multiple-choice questions that need to be answered within 90 minutes. 3316X exam is available in English only and can be taken at an Avaya Learning Partner or Pearson Vue testing center. Avaya recommends that professionals who are planning to take the exam should have at least six months of experience in implementing or maintaining Avaya contact recording and quality monitoring solutions.
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Configuration and Administration | 25% | - User and role management - Recording policies and rules - Quality monitoring settings - Database and storage configuration |
| Topic 2: Troubleshooting and Support | 15% | - Common installation and configuration issues - Recording and playback problems - Log analysis and resolution |
| Topic 3: Maintenance and Operations | 15% | - System updates and upgrades - Performance monitoring and reporting - Backup and restore procedures |
| Topic 4: System Architecture and Overview | 20% | - Integration with Avaya Contact Center solutions - Avaya Quality Monitoring architecture - Avaya Contact Recording components |
| Topic 5: Installation and Deployment | 25% | - Installation procedures - Licensing and activation - Server and software prerequisites |
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