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Avaya 3302 Exam Syllabus Topics:

Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer has Avaya Contact Center Control Manager (ACCCM) and needs you to connect it to an Avaya Call Management System (CMS) and create a Solaris user at the root level of configure Roles Based Access Control (RBAC) with user database permissions on the CMS database. Which two statements ate accurate regarding connecting to a CMS? (Choose two.)

A) You need to useaSolaris User.
B) The CMS Supervisor must beinstalledon the ACCCM Server.
C) If connecting to CMS versionof CMSor earlier, you need the Openlink driver. If connecting to a later version, you need the IBM Informix driver.
D) You can connect to all versions of CMS with the Openlink driver.
E) If connecting to CMS version 14.x or earlier, you need the IBM Informix driver. If connecting to alaterversion, you need the Openlink driver.

2. Which two databases are created by default for the Avaya Contact Center Control Manager (ACCCM)?

A) ACCCM Sync
B) ACCCM AVP
C) ACCCM
D) ACCCM one-X
E) ACCCM Importer

3. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) after you install the Microsoft SQLServer
B) after you install ACCOM
C) afteryou install Microsoft Windows 2008 Server R2
D) after you selectACCCM services

4. The customer will be using Avaya Contact Center Control Manager (ACCCM) to manage their Avaya Call Recording server. Which three pieces of information must you have to configure the connector? (Choose three.)

A) Database Login ID
B) Database Name
C) Version Number
D) Call RecorderWeb Service URL
E) Web Service Username

5. You are installing Avaya Contact Center Control Manager (ACCCM).
What are your options for frequency of synchronization in configuring the Synchronizer Service Interval?

A) daily, or the number of seconds you select
B) monthly, weekly, daily
C) weekly,daily,hourly
D) dally, hourly, or half-hourly
E) dally, orthe number of minutes you select

Solutions: