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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. You have installed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. When saving an agent in ACCCM to a location with an assigned CMS, you get an error message "CMS: unspecified terror".
Which two statements describe solutions to this problem? (Choose two.)

A) Verify that the ACCCM CMS user database permissions on the CMS database.
B) Verify that a CMS Role is assigned to the agent.
C) Verify that the correct ODBC versionisinstalledon the ACCCM server.
D) Verify that the ACCCM script isinstalledon the CMS side.
E) Verily that the Synchronizer Server is running.

2. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Communication Manager (CM) solution. They would like to give their users the ability to change the button assignments on that desk telephones directly from their Web browser.
Which application matches the key capabilities that the customer requires?

A) Visual Phone
B) Interactive Voice Response (IVR) Self-Service
C) CM Extensions Management
D) Call Flow Management

3. A company has an Avaya Contact (outer Control Manager (ACCCM) solution. All of the users and groups have been configured. The administrator has been tasked with a list of agent names that need to be marked as inactive. However, when the administrator tries to delete them, the agents names are completely removed from database.
Which statement describes the configuration that will meet the company's needs?

A) Change the Inactive Users field to'yes' in the User Parameters.
B) Change the Delete Users field to 'no' in the User Parameter.
C) Change the Delete Users field to 'no' in the System Parameters.
D) Change the Inactive Usersfieldto 'yes'in the System Parameters.

4. Before beginning the installation of the Avaya Contact Center Control Manager (ACCCM) installation in a stand-alone configuration with SQL 2008 Express, when would the Microsoft Internet Information Server (IIS) be installed?

A) after you install the Microsoft SQLServer
B) after you install ACCOM
C) afteryou install Microsoft Windows 2008 Server R2
D) after you selectACCCM services

5. In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?

A) Mozilla Firefox3.6 with IEView Add on
B) InternetExplorer7, 8and 9
C) Internet Explorer 6,7 and 8
D) Google Chrome 4.1

Solutions: