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Avaya 7004-1 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: System Administration & Configuration25%- Element Manager & System Manager
  • 1. Dialing plans and routing configuration
    • 2. User and device provisioning
      - Feature Implementation
      • 1. Integration with Avaya Aura
        • 2. Call processing and services
          Topic 2: System Architecture & Components20%- CS 1000 Hardware and Software Architecture
          • 1. CS 1000E and CS 1000M platforms
            • 2. System components and redundancy
              - IP Peer Networking
              • 1. IP Peer configuration and protocols
                • 2. Network Routing Service (NRS)
                  Topic 3: Troubleshooting & Fault Resolution20%- Common Fault Isolation
                  • 1. Hardware and media gateway issues
                    • 2. Call routing and signaling problems
                      - Diagnostic Tools
                      • 1. Network and protocol troubleshooting
                        • 2. Trace commands and system utilities
                          Topic 4: Maintenance & Monitoring25%- Routine Maintenance
                          • 1. Backup and restore procedures
                            • 2. Software upgrades and patches
                              - System Monitoring & Alarms
                              • 1. Performance monitoring tools
                                • 2. Log analysis and alarm handling
                                  Topic 5: Security & System Management10%- Access Control & Security
                                  • 1. User rights and authentication
                                    • 2. Security best practices

                                      Avaya Communication Server 1000 for Avaya Aura® Maintenance Sample Questions:

                                      1. Click the Exhibit button.

                                      A customer's dialing requirement, listed below, require that all station users assigned an NCOS of 3 and Class of Service of Conditionally Toll Denied (CTD) be able to place toll calls from the United States to Australia.
                                      Australia Country Code: 61
                                      NCOS of 3 has an FRL of 3
                                      Expensive Routers are not being used
                                      With reference to the exhibit, which table will allow all station users to be able to place these toll calls?

                                      A) Provisioning Table C
                                      B) Provisioning Table A
                                      C) Provisioning Table D
                                      D) Provisioning Table B


                                      2. When configuring Zone Based Dialing, what option would you select to create new zones for routing calls through a centralized Call Server?

                                      A) Dialing Configuration Details link
                                      B) Bandwidth Zones link
                                      C) Numbering Zones link
                                      D) Dialing Configuration Details for Flexible Dial Plan link


                                      3. When attempting to program Zone Based Dialing through Element Manager, the user is unable to access the Dialing Configuration Page.
                                      What needs to be configured before the Dialing Configuration Page can be accessed, assuming the ZBN_PACKAGE (420) is already installed?

                                      A) Number Zones need to be configured
                                      B) The ZBN_PACKAGE (420) needs to be disabled.
                                      C) Nothing, Zone Based Dialing cannot be configured in Element Manger.
                                      D) The CDP dialing plan needs to be programmed.


                                      4. Which functionality do TIE trunks provide?

                                      A) connects two different PBXs, whether In the same budding or farther away
                                      B) allows an outside caller to dial a station on a PBX directory
                                      C) connects a telephone companies' central office and the PBX of a customer
                                      D) provide incoming or outgoing service only, and not a combination of incoming/outgoing connections


                                      5. Click the Exhibit button.


                                      An employee at a company is placing a call to telephone number 214-774-3299. The employee, believing this is a toll call, dials 9-1-214-774-3299. However, this call is a local call.
                                      Access Code 1 = 9
                                      The Central Office utilizes a 7-digital dialing plan.
                                      Given the DMI indexes programmed into this Communication Server 1000 shown in the exhibit, which DMI would be used to modify the dialed digits to outpulse the correct digits to the Central Office?

                                      A) DMI Table 4
                                      B) DMI Table 3
                                      C) DMI Table 2
                                      D) DMI Table 1


                                      Solutions:

                                      Question # 1
                                      Answer: D
                                      Question # 2
                                      Answer: D
                                      Question # 3
                                      Answer: A
                                      Question # 4
                                      Answer: A
                                      Question # 5
                                      Answer: C

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