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Updated: Sep 05, 2025
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IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
1. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)
A) Request Fulfillment
B) Incident Management
C) License Management
D) Change Management
E) Service Catalog
F) Release Management
2. The IBM SrnartCloud Control Desk provides the ability to visualize the impact of what type of change?
A) A change on services
B) A change on assets
C) A change on configurations items
D) A change to people
3. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)
A) Tivoli Field Guides
B) IBM Tivoli Forums
C) IBM Support Web page
D) IBM DeveloperWorks wikis
E) Tivoli User Group Web page
4. What information should be available in a high level requirements document?
A) The requirements for one or more new features for an existing product.
B) A statement of the scope, objectives, and participants in a project.
C) The customer's vision for the solution design.
D) The customer's wants and needs for a product or solution.
5. How is a power user of an IT asset and service management system defined?
A) A user who is responsible for management of the system administration team.
B) A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
C) A user who is an expert in programming additional features to the system which will be used by other users.
D) A user with the highest level of authorization to access the system.
Solutions:
| Question # 1 Answer: A,B,D | Question # 2 Answer: C | Question # 3 Answer: C,D | Question # 4 Answer: D | Question # 5 Answer: B |
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