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Updated: Sep 14, 2026
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IBM A2010-591 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 |
| Exam Number: | C2010-591 |
| Related Certifications: | IBM Certified Deployment Professional - Tivoli Service Delivery IBM Certified Specialist - Tivoli Process Automation |
| Exam Duration: | 60 minutes |
| Certificate Validity Period: | Indefinite |
| Exam Price: | Approx. $200 USD (varies by region) |
| Real Exam Qty: | 43 - 63 |
| Exam Format: | Multiple Choice |
| Available Languages: | English, Japanese |
| Passing Score: | 66% - 74% |
| Recommended Training: | IBM Knowledge Center - Tivoli V3 Documentation IBM Training: Fundamentals of Tivoli Service Delivery |
| Exam Registration: | Pearson VUE IBM Exam Registration IBM Official Certification Page |
| Sample Questions: | IBM A2010-591 Sample Questions |
| Exam Way: | In-person at Pearson VUE test centers / Online proctored |
| Pre Condition: | No formal prerequisites; recommended: 6+ months hands-on experience with IBM Tivoli Service Delivery and Process Automation products |
| Official Syllabus URL: | https://www.ibm.com/training/certification/c2010-591 |
IBM A2010-591 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Define Key IT Service and Asset Management Products | 22% | - Describe integration capabilities between Tivoli products - Understand ITIL alignment with IBM solutions - Identify IBM Tivoli Service Delivery portfolio components |
| Topic 2: Support and Troubleshooting Fundamentals | 16% | - Outline maintenance and upgrade procedures - Understand logging and monitoring tools - Identify common issues and resolution paths |
| Topic 3: Understand Customer Requirements and Business Context | 20% | - Identify stakeholders and use cases - Gather business and technical requirements - Map requirements to solution capabilities |
| Topic 4: Plan Implementation and Integration | 18% | - Identify integration points with existing systems - Address security and access control requirements - Outline installation and configuration steps |
| Topic 5: Create and Justify Solution Design Recommendations | 24% | - Recommend product licensing and deployment models - Design high-level architecture - Define scalability and performance considerations |
IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:
A customer is planning to implement IBM SmartCloud Control Desk to automate incident and problem management processes. The solution will be offered as a service to external customers and they want to negotiate individual terms, conditions, and service prices with each company as well as provide monthly billing. What does the customer have to purchase in order to implement this solution?
- A. IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Internal Service Providers licenses
- B. IBM SmartCloud Control Desk and IBM SmartCloud Control Desk for Managed Service Providers licenses
- C. IBM SmartCloud Control Desk for Internal Service Providers licenses
- D. IBM SmartCloud Control Desk for Managed Service Providers licenses
Correct Answer: B 🗳️
The IBM SrnartCloud Control Desk provides the ability to visualize the impact of what type of change?
- A. A change on services
- B. A change on assets
- C. A change on configurations items
- D. A change to people
Correct Answer: C 🗳️
Which process tool can be used to align ITIL processes with Tivoli products?
- A. IBM Tivoli Educator Process
- B. IBM Process Alignment Product
- C. IBM Rational Unified Process
- D. IBM Tivoli Unified Process
Correct Answer: D 🗳️
The customer has a period in the year where a change freeze is forced in their IT environment. How can this be forced using IBM SmartCloud Control Desk?
- A. A change implementation window can be created for the change freeze.
- B. The Bulletin Board can be used to advertise the change freeze.
- C. A change window can be created for the change freeze.
- D. A blackout period can be created for the change freeze.
Correct Answer: D 🗳️
What is the basis for any gap analysis on IT asset and service management solutions?
- A. The current IT satisfaction survey results for IT users.
- B. The contents of a customer's CMDB.
- C. A financial report on a customer's IT expenditure.
- D. The customer's IT business processes and requirements for asset and service management.
Correct Answer: D 🗳️
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