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Updated: Sep 13, 2026
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SAP C-PXSUP-90 Exam Overview:
| Certification Vendor: | SAP |
|---|---|
| Exam Name: | SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One |
| Exam Number: | C-PXSUP-90 |
| Exam Price: | USD 200-250 |
| Exam Duration: | 180 minutes |
| Available Languages: | English |
| Related Certifications: | SAP Certified Technology Associate SAP Certified Application Associate - SAP Business All-in-One Support |
| Passing Score: | 65% |
| Real Exam Qty: | 80-90 |
| Exam Format: | Multiple Choice, Multiple Response |
| Certificate Validity Period: | 2 years |
| Recommended Training: | SAP Training and Learning Hub |
| Exam Registration: | SAP Certification Registration |
| Sample Questions: | SAP C-PXSUP-90 Sample Questions |
| Exam Way: | Online proctored exam via SAP Certification platform |
| Pre Condition: | Basic understanding of SAP Business All-in-One solutions and IT service management concepts is recommended. |
| Official Syllabus URL: | https://learning.sap.com/certification |
SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Quality and Continuous Improvement | - Performance reporting and KPIs - Problem management concepts - Process optimization in support operations |
| Service Desk and Ticket Management | - Ticket creation, categorization, and prioritization - Knowledge base usage and resolution documentation - SLA management and tracking |
| SAP Solution and Support Tools | - SAP Solution Manager overview - Incident analysis and root cause identification - Monitoring and reporting tools |
| SAP Business All-in-One Support Processes | - Support organization structure and roles - Communication and escalation procedures - Incident handling workflow in SAP environments |
| Incident Management Fundamentals | - Basic SAP support process overview - Incident vs. service request differentiation - IT service management principles and lifecycle |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
Which transactions will usually give you information about an update that terminated with an error message? (Choose two)
- A. SM13
- B. ST11
- C. SM21
- D. SM12
Correct Answer: A,C 🗳️
What is SAP Solution Manager Enterprise Edition? (Choose two)
- A. A platform for realizing the value of SAP Enterprise Support
- B. An enablement program for SAP customers
- C. An enablement program for SAP partners
- D. A comprehensive view on a project/release plan with all quality gates and their associated activities and issues
Correct Answer: A,D 🗳️
You receive a customer message where several issues are reported. What will be your next step?
- A. Solve all issues in the message, because it is beneficial for the customers to report several issues in one message.
- B. Start message processing without contacting the customer.
- C. Ask your colleagues for processing this message.
- D. Kindly ask the customer to separate the issues, that is, create one message for each issue.
Correct Answer: D 🗳️
During the execution of a dialog transaction, you receive an error message about a failed authority check. How could you analyze this? (Choose two)
- A. Use the F1 help to check the message ID and then apply the where-used list in transaction SE91.
- B. Analyze the entry in transaction SU53 (Authorization Data for User) and compare with the User Master Record.
- C. Create a Breakpoint on Statement AUTHORITY-CHECK and watch out for return codes other than 0.
- D. Get the name of the authorization object from the F1 help, navigate to its definition (in SE80) and apply the where-used list.
Correct Answer: B,C 🗳️
Which of the following tools provides you with a central point of access to Customizing?
- A. Object Navigator (SE80)
- B. Repository Information System (SE84)
- C. Business Object Browser (SWO2)
- D. Customizing - Edit Project (SPRO)
Correct Answer: D 🗳️
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