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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What can the processor use in the Service Desk for message processing? (Choose two)

A) CRM_DNO_MONITOR transaction within SAP GUI
B) Incident Management Work Center
C) Business Process Monitoring Work Center
D) Transaction INCMAN

2. What is Product Support Hierarchy in SAP environment used for? (Choose two)

A) It is a view on the Application Component Hierarchy.
B) It is a powerful instrument in organization and reporting within Product Support.
C) It is part of the Service Level Agreement.
D) In SAP, a product hierarchy is used for pricing.

3. What does Mission-Critical Support within Enterprise Support mean? (Choose two)

A) Ramp-up support
B) SAP system backup
C) Robust Service Level Agreements (SLA)
D) 7 x 24 root cause analysis

4. You are analyzing a report program with respect to a reported error with the default values on a Selection screen. Where may you find the origin of the default values? (Choose two)

A) In ABAP statements of the Event blocks INITIALIZATION or AT SELECTION-SCREEN OUTPUT
B) In non-executable ABAP statements like PARAMETERS or SELECT-OPTIONS
C) In the function key settings of the Menu Painter
D) In the element list of the Screen Painter

5. You receive a customer message where several issues are reported. What will be your next step?

A) Solve all issues in the message, because it is beneficial for the customers to report several issues in one message.
B) Start message processing without contacting the customer.
C) Ask your colleagues for processing this message.
D) Kindly ask the customer to separate the issues, that is, create one message for each issue.

Solutions: