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Updated: Sep 04, 2026
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Oracle 1z1-325 (Oracle RightNow Cloud Service 2016 Implementation Essentials) Certification Exam is a certification exam for those who are interested in implementing applications using Oracle RightNow Cloud Service. Oracle RightNow Cloud Service 2016 Implementation Essentials certification exam is designed to test the knowledge and understanding of the candidates in the areas of configuration, customization and deployment of the Oracle RightNow applications.
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There are two main types of resources for preparation of certification exams first there are the study guides and the books that are detailed and suitable for building knowledge from ground up then there are video tutorial and lectures that can somehow ease the pain of through study and are comparatively less boring for some candidates yet these demand time and concentration from the learner. Smart Candidates who want to build a solid foundation in all exam topics and related technologies usually combine video lectures with study guides to reap the benefits of both but there is one crucial preparation tool as often overlooked by most candidates the practice exams. Practice exams are built to make students comfortable with the real exam environment. Statistics have shown that most students fail not due to that preparation but due to exam anxiety the fear of the unknown. Exam4Docs expert team recommends you to prepare some notes on these topics along with it don't forget to practice 1Z0-325 Exam exam dumps which been written by our expert team, Both these will help you a lot to clear this exam with good marks.
Oracle 1z0-325 Exam Overview:
| Certification Vendor: | Oracle |
|---|---|
| Exam Name: | Oracle RightNow Cloud Service 2016 Implementation Essentials |
| Exam Number: | 1Z0-325 |
| Exam Price: | USD $245 (may vary by region) |
| Passing Score: | 60% |
| Related Certifications: | Oracle Service Cloud Certified Implementation Specialist |
| Certificate Validity Period: | Retired; no active validity for new candidates |
| Available Languages: | Simplified Chinese, English |
| Exam Format: | Multiple Choice, Multiple Select |
| Real Exam Qty: | 80 |
| Exam Duration: | 150 minutes |
| Recommended Training: | Oracle Service Cloud Learning Subscription Oracle RightNow Cloud Service 2016 Implementation Essentials Training |
| Exam Registration: | Pearson VUE Registration Oracle Certification Portal |
| Sample Questions: | Oracle 1z0-325 Sample Questions |
| Exam Way: | Proctored exam at Pearson VUE test centers or online proctoring; EXAM RETIRED |
| Pre Condition: | No formal prerequisites; recommended practical experience with Oracle RightNow Cloud Service |
| Official Syllabus URL: | https://education.oracle.com/pls/web_prod-plq-dad/db_pages.getpage?page_id=5001&get_params=p_exam_id:1Z0-325 |
Oracle 1z0-325 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Staff and Profile Management | - Define permissions and access rights - Configure agent workflows - Set up staff accounts and roles - Create and manage profiles |
| Topic 2: Knowledge and Answer Management | - Manage knowledge base categories - Create and organize answers - Set up answer access and visibility |
| Topic 3: Customer Interaction Tools | - Configure Chat and Co-Browse - Set up feedback and surveys - Manage email and response channels |
| Topic 4: Customer Portal | - Portal deployment and configuration - Portal access control - Self-service functionality setup |
| Topic 5: Application Appearance | - Configure Customizable Menus - Design Agent Interfaces - Create and implement Workspaces - Create Navigation Sets |
| Topic 6: Analytics and Reporting | - Define report access and sharing - Configure dashboards - Create standard and custom reports |
| Topic 7: Site Configuration and Administration | - Message templates and variables - Passport configurations - Search priority and keywords - System settings and configuration |
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