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Updated: Jun 12, 2026
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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:
1. What is one of the goals when first meeting with customers?
A) Deliver high-pressure sales tactics to close the deal
B) Ask them which products they are going to buy today
C) Provoke your customer to thought and action as to how Social Business is changing how we work.
D) Determine how much budget they have
2. Who cares about Social Business at your customer site?
A) Social Business strategy is not affected by internal requirements.
B) Selling software and services should be your prime concern, not what the customer needs
C) Only IT should control the requirements and specifications for Social Business.
D) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.
3. To a customer, what main value does an IBM Business Partner bring to an IBM Connections implementation?
A) They provide installation, integration, and trusted consulting to ensure the success of the project
B) They can provide legacy systems expertise
C) They can provide discounted sales quotes
D) They can provide impressive presentations
4. Which IBM product delivers a broad set of powerful social capabilities that are tightly integrated?
A) IBM Tivoli Manager
B) IBM Lotus Symphony
C) IBM Lotus Protector
D) IBM Connections
5. Which product line represents the front-end and people-focused area of IBM's Social Business platform?
A) IBM Collaboration Solutions
B) IBM WebSphere
C) IBM Cognos
D) IBM eCommerce
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |
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