Salesforce Certified Slack Consultant Sample Questions:

1. Your client has a requirement of automatically signing users out of desktop and mobile instances of Slack every 30 days.
What settings should you recommend they have in place?

A) Enable session duration in org SSO settings to have a session duration of 30 calendar days.
B) Enable session duration in org SSO settings to have a session duration of 720 hours.
C) Enable session duration in org security settings to have a session duration of 30 calendar days.
D) Enable session duration in org security settings to have a session duration of 720 hours.

2. What role does the Slack account team have in a client engagement?

A) They will partner with you for the overall success of your client and serve as your point of escalation for any issues.
B) They are responsible for setting up the Slack Connect channel to connect with your client team.
C) They are the main client-facing team members during your engagement.
D) They are responsible for making all necessary configurations into your client's Slack instance.

3. What considerations should you take into account as you tailor your learning plan for your client?

A) Brand of video conferencing tool, client's use of Slack and number of Admins and Users
B) Client's use of Slack, number of Admins and Users and different time zones and/or languages
C) Number of Admins and Users, client's use of Cloud storage and different time zones and/or languages
D) Client's use of Slack, brand of video conferencing tool, and different time zones and/or languages

4. You are designing a learning plan for your client. You are trying to determine the best way to provide enablement for their twenty Workspace Admins who are spread evenly across North America, China and Australia. The statement of work (SOW) only specifies one Admin Essentials training.
What recommendation can you make to provide admin training materials within the scope of the project?

A) Offload Admin Essentials training to the client's IT team.
B) Revise the SOW to include Admin Essentials sessions for each time zone.
C) Suggest all Workspace Admins direct their questions to 24/7 support.
D) Create a tailored series of videos geared towards Workspace Admins.

5. Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

A) Learnings from the Creameri Ice Cream Co. employee satisfaction survey
B) A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction
C) Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
D) Schedule of Creameri Ice Cream Co. deliveries and expected delays

Solutions: