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Updated: Aug 05, 2026
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Salesforce Plat-UX-102 Exam Overview:
| Certification Vendor: | Salesforce |
| Exam Name: | Salesforce Certified Platform Strategy Designer (Plat-UX-102) |
| Exam Number: | Plat-UX-102 |
| Real Exam Qty: | 60 scored questions + up to 5 unscored questions |
| Passing Score: | 70% |
| Available Languages: | English, Japanese |
| Exam Price: | $200 USD (varies by region) |
| Exam Duration: | 105 minutes |
| Exam Format: | Multiple choice, Scenario-based questions |
| Related Certifications: | Salesforce Certified UX Designer Salesforce Certified Experience Cloud Consultant Salesforce Certified Platform Administrator |
| Certificate Validity Period: | Not explicitly defined (Salesforce certifications typically require maintenance via Trailhead maintenance modules) |
| Recommended Training: | Salesforce Strategy Designer Trailmix (Trailhead) Platform Strategy Designer Prep Path |
| Exam Registration: | Salesforce Certification Registration Salesforce Webassessor Scheduling |
| Sample Questions: | Salesforce Plat-UX-102 Sample Questions |
| Exam Way: | Proctored online exam or onsite testing center |
| Pre Condition: | Recommended 3+ years experience in strategy design or UX/product roles and 1–2 years experience on Salesforce Platform |
| Official Syllabus URL: | https://trailhead.salesforce.com/en/credentials/strategydesigner |
Salesforce Plat-UX-102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Intangible Deliverables | - Stakeholder alignment
|
| Topic 2: Tools and Artifacts | - Co-creation methods
|
| Topic 3: Value Design | - Strategic direction
|
Salesforce Certified Platform Strategy Designer Sample Questions:
1. Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way.
Which Salesforce product should CK invest in to efficiently enable the desired experience?
A) Field Service
B) Service Goud
C) Scheduler
2. A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?
A) Conduct an in-person session with the partner company; collaboration is best when done face-to-face.
B) Ask a friend to test the tools first and give feedbeck on how user-friendly the activities are.
C) Allow access to the tool ahead of time and make sure participants are familiar before getting started.
3. The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?
A) What new technology trends exist for customer service?
B) What problem(s) is CK trying to solve?
C) How does a competitor solve for a similar problem?
4. A startup company that develops machine learning tools that track the performance of carbon dioxide and wants enforce perception validity of its dat a. The company starts by developing a need statement and a challenge statement.
What is the communality between the two statements?
A) Both are tactics intended to solve problem
B) Both are solution free statements
C) Both explain the scope of possible solution.
5. A design team presents their vision for a new product, and their executive team has some fundamental questions about how the product strategy will drive business outcomes.
What should the strategy designer do to address these concerns?
A) Collect feedback and use it to define constraints for a new co-creation activity with stakeholders.
B) Provide a breakdown of the strategy, linking features with consumer benefits and outcomes.
C) Share stories from research that show the design team understands the customers' needs.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B |
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