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Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.
When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?

A) What are customers willing to pay?
B) How would customers improve the experience?
C) Would customers recommend this to a friend?

2. Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way.
Which Salesforce product should CK invest in to efficiently enable the desired experience?

A) Field Service
B) Service Goud
C) Scheduler

3. Cloud Kicks (CK) wants to drive more business, brand loyalty, and product awareness at its retail partner stores. CK would like to have the ability to effectively run promotions and optimize in-store visits.
Which Salesforce product should be recommended for this business need?

A) Marketing Cloud
B) Loyalty Cloud
C) Consumer Goods Cloud

4. Cloud Kicks has released a wearable device for athletes but struggles to find product market fit. The design team begins an initiative to better understand user needs and improve the device.
What should the strategy designer do to engage with internal stakeholders invested in the project?

A) Align stakeholders on what success for the looks like and throughout the project,
B) Assign specific tasks to each stakeholder so they each add something important to the project,
C) Survey stakeholders for insights and ideas, as their diverse perspectives are likely to uncover unmet needs.

5. Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

A) Revenue Cloud
B) B2C Commerce
C) Service Cloud

Solutions: