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Updated: Sep 10, 2026
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Avaya 6401.1 Exam Overview:
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya IP Office Implementation Exam |
| Exam Number: | 6401.1 |
| Real Exam Qty: | 60–68 |
| Exam Price: | Approx. $125 USD |
| Exam Duration: | 90–105 |
| Available Languages: | English |
| Related Certifications: | Avaya IP Office Support Avaya IP Office Configuration and Maintenance |
| Exam Format: | Multiple Choice |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70% |
| Recommended Training: | Avaya IP Office Implementation Training |
| Exam Registration: | Avaya Learning Center |
| Sample Questions: | Avaya 6401.1 Sample Questions |
| Exam Way: | Online proctored or at authorized Avaya test centers |
| Pre Condition: | Recommended: Hands-on experience with Avaya IP Office systems; no mandatory prerequisites |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 6401.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| User & Device Configuration | 20% | - User accounts, profiles and permissions - Line appearance and call handling settings - IP phones, soft clients and extensions |
| Networking & Connectivity | 20% | - SIP trunking and VoIP configuration - LAN/WAN topology and IP addressing - QoS and firewall traversal |
| Features & Applications | 20% | - Voicemail Pro and unified messaging - Call routing, groups and hunt groups - IP Office Contact Center basics |
| Maintenance, Security & Troubleshooting | 15% | - System backup, restore and upgrades - Security settings and access control - Monitoring, logging and fault resolution |
| System Installation & Initial Setup | 25% | - IP Office server and edition deployment - Basic system configuration and activation - Hardware and software requirements |
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