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Updated: Jul 26, 2026
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Avaya 132-S-715.2 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Specialist - Interaction Center/Operational Analyst Design and Implement Exam |
| Exam Number: | 132-S-715.2 |
| Exam Price: | $125-$175 USD |
| Real Exam Qty: | 75-100 |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Multiple Response |
| Passing Score: | 70-75% |
| Related Certifications: | Avaya Certified Specialist - Interaction Center |
| Exam Duration: | 90-120 |
| Recommended Training: | Avaya Interaction Center Documentation Avaya Official Training Courses |
| Exam Registration: | Pearson VUE Avaya Learning Center |
| Exam Way: | Proctored online or on-site at authorized testing centers |
| Pre Condition: | Basic knowledge of Avaya contact center solutions, telephony concepts, and IP networking; recommended prior experience with Interaction Center environment |
| Official Syllabus URL: | https://www.avaya.com/en/support/certification/ |
Avaya 132-S-715.2 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Security & Licensing | 10% | - Compliance considerations - License management - Security best practices |
| Design & Implementation | 30% | - Integration with telephony infrastructure - Call flow design and scripting - Installation and commissioning procedures - Database and reporting configuration |
| Maintenance & Troubleshooting | 15% | - Backup and restore procedures - System monitoring and logging - Common issues and resolution |
| Avaya Interaction Center Architecture | 20% | - Software and hardware requirements - System components and topology - Deployment models |
| Operational Analyst Configuration | 25% | - Workgroup and skill setup - User and role management - Access control and permissions |
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