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Updated: Jul 25, 2026
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Avaya 6204.1 Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Proactive Contact Implementation Exam |
| Exam Number: | 6204.1 |
| Exam Price: | $125 - $150 USD |
| Exam Format: | Multiple Choice, Scenario-Based |
| Related Certifications: | Avaya Proactive Contact Solutions Avaya Contact Center |
| Exam Duration: | 90 minutes |
| Passing Score: | 70% |
| Certificate Validity Period: | 2 years |
| Available Languages: | English |
| Real Exam Qty: | 65 - 105 |
| Recommended Training: | Avaya Proactive Contact Implementation Training |
| Exam Registration: | Pearson VUE Registration Avaya Learning Center |
| Exam Way: | Proctored online or onsite via Pearson VUE |
| Pre Condition: | Recommended: Basic knowledge of Avaya Contact Center, Linux/Windows administration, and networking; no mandatory prerequisite exam |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 6204.1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Administration & Maintenance | 15% | - Performance monitoring and logs - System management and user accounts - Backup, restore, and upgrades |
| Topic 2: Troubleshooting & Support | 10% | - Diagnostic tools and error resolution - Common installation and configuration issues - Support procedures and documentation |
| Topic 3: Proactive Contact Architecture & Overview | 20% | - Server roles and communication flows - System components and architecture - Supported versions and compatibility |
| Topic 4: Configuration & Integration | 30% | - Database configuration and connectivity - Dialer, agent, and campaign setup - CTI and reporting integration - Integration with Avaya Aura Communication Manager |
| Topic 5: Installation & Deployment | 25% | - Pre-installation requirements - Server and software installation steps - Post-installation verification - License activation and configuration |
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