Pass your actual test with our Microsoft AB-250 training material at first attempt
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| Section | Objectives |
|---|---|
| Topic 1: Implement omnichannel engagement | - Configure digital messaging and chat channels - Enable voice and unified routing scenarios |
| Topic 2: Measure and improve customer experience analytics | - Use insights to improve service quality - Analyze contact center performance metrics |
| Topic 3: Optimize agent productivity using Copilot and automation | - Use Copilot for response generation and summarization - Configure workflow automation for service operations |
| Topic 4: Design AI-enabled contact center experiences | - Configure Dynamics 365 Customer Service capabilities - Implement AI-assisted agent experiences with Copilot |
| Topic 5: Knowledge and case management with AI | - Implement case routing and automation rules - Configure knowledge base for agent assistance |
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