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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Topic 1: Microsoft Dynamics CRM Architecture and Components- Solution and deployment architecture
  • 1. On-premises deployment structure
    • 2. Customization lifecycle overview
      - CRM system architecture overview
      • 1. Data model and storage concepts
        • 2. Server roles and components
          Topic 2: Business Process Automation- Business process flows
          • 1. Stage-based process design
            - Workflows
            • 1. Automated processes and triggers
              • 2. Workflow creation and configuration
                Topic 3: Customization of Entities and Attributes- Field and attribute customization
                • 1. Business rules and validations
                  • 2. Field types and properties
                    - Entity configuration
                    • 1. Entity relationships (1:N, N:N)
                      • 2. Standard vs custom entities
                        Topic 4: Security Model- Business units and teams
                        • 1. Hierarchy and data access
                          - Security roles and privileges
                          • 1. Access levels and permissions
                            • 2. Role-based security model
                              Topic 5: Forms, Views, and UI Customization- Form customization
                              • 1. Form layout and sections
                                • 2. Form scripting basics
                                  - Views and dashboards
                                  • 1. System and personal views
                                    • 2. Dashboard configuration
                                      Topic 6: Data Management and Integration- Integration concepts
                                      • 1. Web services and APIs overview
                                        - Data import/export
                                        • 1. Duplicate detection rules
                                          • 2. Data migration tools

                                            Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                            1. Changes to records on a custom Microsoft Dynamics CRM 2011 entity are not being recorded in the audit logs. Which settings are necessary to ensure that changes to the records are properly recorded? (Choose all that apply.)

                                            A) Set the View Audit Partition security privilege to Organization for all users.
                                            B) Configure the Audit Log Management entity to record data in the current calendar quarter.
                                            C) Enable auditing for the entity.
                                            D) In System Settings, enable the Start Auditing setting.


                                            2. Which types of fields can have field-level security enabled? (Choose all that apply.)

                                            A) a custom field of a custom entity
                                            B) a built-in field of a built-in entity
                                            C) a custom field of a built-in entity
                                            D) a built-in field of a custom entity


                                            3. You create a custom Microsoft Dynamics CRM 2011 entity in an unmanaged solution. You need to configure the solution to ensure that new forms cannot be created for the entity. Which of the following are possible ways to achieve the goal? (Choose all that apply.)

                                            A) Set the Can be customized managed property to true. Set the New forms can be created managed property to false. Export the customization as an unmanaged solution.
                                            B) Set the Can be customized managed property to true. Set the New forms can be created managed property to true. Export the customization as an unmanaged solution.
                                            C) Set the Can be customized managed property to false. Export the customization as a managed solution.
                                            D) Set the Can be customized managed property to false. Export the customization as an unmanaged solution.
                                            E) Set the Can be customized managed property to true. Set the New forms can be created managed property to false. Export the customization as a managed solution.


                                            4. You need to customize multiple Microsoft Dynamics CRM 2011 forms to display a third-party Microsoft Silverlight component. What should you do?

                                            A) Create a Silverlight (XAP) web resource. Customize each of the CRM forms to include the XAP web resource.
                                            B) Create a Web Page (HTML) web resource. Add Silverlight XAML to the web resource. Customize each of the CRM forms to include the HTML web resource.
                                            C) Copy the Silverlight component to the ISV folder on the CRM web server. Customize each of the CRM forms to include an Iframe that references the Silverlight component.
                                            D) Create a Data (XML) web resource that references the Silverlight component. Customize each of the CRM forms to include the XML web resource.


                                            5. You are using Microsoft Dynamics CRM 2011. You need to add a view to a custom entity in a managed solution. What should you do?

                                            A) In the managed properties of the custom entity, set Can be customized to True. Then add the required view.
                                            B) In the managed properties of the custom entity, set New views can be created to True. Then add the required view.
                                            C) Navigate to the custom entity, and then add the required view.
                                            D) Copy an existing view on the custom entity, and then make the required changes on the copied view.


                                            Solutions:

                                            Question # 1
                                            Answer: C,D
                                            Question # 2
                                            Answer: A,C
                                            Question # 3
                                            Answer: C,E
                                            Question # 4
                                            Answer: A
                                            Question # 5
                                            Answer: C

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