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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Was liefert ein Service immer an Kunden?

A) Anwendungen
B) Wert
C) Infrastruktur
D) Ressourcen

2. Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?

A) Reagiert auf bestimmte Ereignisse
B) Es strukturiert eine Organisation
C) Es ist messbar
D) Es liefert spezifische Ergebnisse

3. Welche der folgenden Aussagen gibt die Beziehung zwischen Dringlichkeit, Priorität und Auswirkung korrekt wieder?

A) Die Auswirkung sollte auf Dringlichkeit und Priorität beruhen
B) Die Priorität sollte sich nach Auswirkungen und Dringlichkeit richten
C) Die Dringlichkeit sollte sich nach den Auswirkungen und der Priorität richten
D) Auswirkung, Priorität und Dringlichkeit sind unabhängig voneinander

4. Wer ist dafür verantwortlich, dass der Anforderungserfüllungsprozess gemäß dem vereinbarten und dokumentierten Prozess durchgeführt wird?

A) Der Besitzer des Anforderungserfüllungsprozesses
B) Der Anforderungserfüllungsprozess-Manager
C) Der Service Desk Manager
D) Der Service Manager

5. Welches der folgenden Elemente ist NICHT Teil der Service Design-Phase des Service Lifecycle?

A) Erstellen und pflegen Sie alle erforderlichen Service Transition-Pakete
B) Messung der Effektivität und Effizienz von Service Design und unterstützenden Prozessen
C) Erstellen Sie hochwertige, sichere und belastbare Designs für neue oder verbesserte Services, Technologiearchitekturen, Prozesse oder Messsysteme, die alle vereinbarten aktuellen und zukünftigen IT-Anforderungen des Unternehmens erfüllen
D) Nehmen Sie die allgemeinen Servicestrategien und stellen Sie sicher, dass sie im Service-Design-Prozess und in den erstellten Service-Designs berücksichtigt werden

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