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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. In welchen der folgenden Situationen sollte ein Problemdatensatz erstellt werden?

A) Ein technisches Management-Team ermittelt eine dauerhafte Lösung für eine Reihe von wiederkehrenden Vorfällen
B) Ein Ereignis weist darauf hin, dass ein redundantes Netzwerksegment ausgefallen ist, jedoch keine Benutzer betroffen sind
C) Incident Management hat eine Problemumgehung gefunden, benötigt jedoch Unterstützung bei der Implementierung
D) Ein Incident wird an den Second-Level-Support weitergeleitet

2. Welche der folgenden BEST beschreibt eine Änderungsbehörde?

A) Der Change-Beirat
B) Eine Rolle, Person oder Gruppe von Personen, die eine formale Berechtigung für eine bestimmte Art von Änderung erteilt.
C) Eine Person, die eine formelle Berechtigung für eine bestimmte Art von Änderung erteilt.
D) Der Änderungsmanager, der die formale Autorisierung für jede Änderung bereitstellt

3. Wann kann ein bekannter Fehlerrekord ausgelöst werden?
1. Zu jeder Zeit, wenn es sinnvoll wäre, dies zu tun
2. Nachdem eine Problemumgehung gefunden wurde

A) nur 2
B) Keines der oben genannten
C) 1 nur
D) Beides

4. Welches ist die richtige Kombination von Service Management-Begriffen im gesamten Lebenszyklus?

A) 1A, 2B, 3C, 4D
B) 1C, 2B, 3A, 4D
C) 1C, 2D, 3A, 4B
D) 1B, 2C, 3D, 4A

5. Welche der folgenden Punkte ist in einem Vertrag, der einem IT-Service zugrunde liegt, häufig zu finden: Finanzielle Vereinbarungen im Zusammenhang mit dem Vertrag Beschreibung der gelieferten Waren oder Dienstleistungen Verantwortlichkeiten und Abhängigkeiten für beide Parteien

A) Alle oben genannten
B) nur 2 und 3
C) nur 1 und 2
D) nur 1 und 3

Solutions: