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Peoplecert ITIL V3 Foundation Sample Questions:

1. Application Management plays a role in all applications. One of the key decisions to which they contribute is?

A) Should application development be outsourced
B) Where the vendor of an application is located
C) Who the vendor of the storage devices will be
D) Whether to buy an application or build it

2. Before embarking on the 7-step Continual Service Improvement (CSI) process, which of the following items need to be identified?

A) Business Objectives, IT Objectives, Process Metrics
B) Vision and Strategy, Tactical Goals and Operational Goals
C) Process Models, Goals and Objectives
D) Business and IT Strategy and Process Definitions

3. A plan for managing the end of a supplier contract should be created when?

A) The contract is about to be ended
B) The contract is being negotiated
C) The Supplier Manager decides that there is a risk the contract might need to end soon
D) The contract has been agreed

4. Reliability is a measure of:

A) The availability of a service or component
B) A measure of how quickly a service or component can be restored to normal working
C) The level of risk that could impact a service or process
D) How long a service or component can perform its function without failing

5. Which of the following is an example of capabilities?

A) Software to allow programmers to debug code
B) A software update downloaded automatically to all laptops in an organization
C) Menu driven range of facilities used to access service requests
D) Calls to the service desk to register standard changes

Solutions: