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Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A) 1000 requests per minute
B) 1800 requests per minute
C) 30 requests per second
D) 300 requests per minute
E) 300 requests per second

2. A deployment engineer must ensure that Webex Calling traffic receives priority treatment across the enterprise WAN. Which QoS approach is recommended?

A) Random Early Detection only
B) Best-effort forwarding
C) DSCP EF for voice media
D) NAT prioritization

3. The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?

A) scheduled recording configuration
B) queue-level configuration
C) flow-based configuration
D) global configuration

4. A Webex Contact Center engineer is investigating an issue with outgoing email failures from a specific service in Webex Connect. The engineer wants to see all the failed transactions for last 7 days. Which two tools in Webex Connect provide the information needed to resolve the issue?
(Choose two.)

A) Watchtower
B) Templates
C) Debug Console
D) Export Logs
E) Reports

5. Refer to the exhibit. Agent X has a Skill Profile assigned and the Skill Profile has skills assigned according to their proficiency. In which two places can you define call routing criteria for routing calls to this agent? (Choose two.)

A) Allocated to Channels
B) Assign skills in flow
C) Allotted on Desktop Profile
D) Assign skills to the queue
E) Assigned to Capacity-based Teams

Solutions: