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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. Which User ID is required to access CCWIN?

A) Windows Log-in ID
B) Lotus Notes User ID
C) RETAIN User ID
D) IBM Intranet User ID

2. Acustomer needs to know when a product will be out of support.
Where can this information be found?

A) the IBM Software Support Lifecycle website
B) the Tivoli Support Platform matrix webpage
C) the Lotus Notes FrontEnd Support teamroom
D) the taxonomy spreadsheet

3. When an engineer codes a CT or clicks the Contact button on a PMR, which metric does it directly impact?

A) Total Turn around time
B) Response Time
C) Last Service Given days
D) Self Sufficiency

4. A FrontEnd engineer has been waiting to receive documentation from a customer regarding their open PMR. Which service given code is used once the documentation has been received?

A) 39
B) 99
C) R9
D) W9

Solutions: