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EXIN ITSM18F is a certification exam that is designed to test the knowledge and skills of IT professionals in IT Service Management. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification is based on ISO/IEC 20000:2018, which is the international standard for IT Service Management. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification focuses on the processes, functions, and roles that are essential for providing high-quality IT services in organizations.
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EXIN ITSM18F certification is recognized globally and is highly valued by employers. It demonstrates that the holder has the skills and knowledge to design, implement, and manage IT service management systems based on the ISO/IEC 20000:2018 standard. It also shows that the holder is committed to continuous improvement and has a deep understanding of the importance of IT service management in today's business environment.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Introduction to IT Service Management | 15% | - Relationship between IT services and business objectives - Purpose and benefits of ISO/IEC 20000 - Basic concepts of service management |
| Topic 2: Service Management System (SMS) | 35% | - Documented information and resource management - Risk-based thinking and planning - SMS principles and requirements - Leadership, roles and responsibilities |
| Topic 3: Operation of the Service Management System | 50% | - Supply and demand management processes - Resolution and fulfilment processes - Relationship and agreement processes - Service assurance and performance evaluation - Service portfolio processes - Service design, build and transition processes - Continual improvement |
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