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EXIN ITIL Deutsch Exam Syllabus Topics:

EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:

1. Welche Aussage zu den „vier Ps“ des Servicedesigns ist RICHTIG?

A) Produkte bezieht sich auf Hersteller und Metriken
B) „Menschen“ bezieht sich auf Technologie und Werkzeuge
C) Prozesse beziehen sich auf Fähigkeiten und Schulungen
D) Partner bezieht sich auf Lieferanten und Verkäufer

2. Welche Rolle wäre für einen Hochschulabsolventen mit einem hohen Maß an Empathie und Verständnis für geschäftliche Zusammenhänge am besten geeignet? Sie verfügen außerdem über gute Kommunikationsfähigkeiten, eine hohe emotionale Intelligenz und ein breites Verständnis für IT-Technologie.

A) Autorität ändern
B) Problemanalytiker
C) Service-Level-Manager
D) Service-Desk-Agent

3. Welche Vorgehensweise hat den Zweck, die Servicequalität durch die Bearbeitung aller vereinbarten, vom Benutzer initiierten Serviceanfragen zu unterstützen?

A) IT-Asset-Management
B) Änderungskontrolle
C) Serviceanforderungsverwaltung
D) Servicedesk

4. Welche Vorgehensweise hat den Zweck, die Beobachtung eines Dienstes zur Meldung ausgewählter, als Ereignisse identifizierter Zustandsänderungen einzuschließen?

A) Änderungskontrolle
B) Überwachung und Ereignisverwaltung
C) Informationssicherheitsmanagement
D) Vorfallmanagement

5. Welcher Service-Übergangsprozess bietet Anleitungen zur Umwandlung von Daten in Informationen?

A) Servicevalidierung und -tests
B) Service-Asset- und Konfigurationsmanagement
C) Änderungsauswertung
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D) Wissensmanagement

Solutions: