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BBPSD Customer Service Sample Questions:

1. It is important for organisations to know that customer expectations:

A) Can rarely be met.
B) Must be met.
C) Are always realistic.
D) Can sometimes not be met.

2. For organisations to improve their customer service they need to:

A) Gather information when they first meet a customer.
B) Gather information when a customer may not return.
C) All of the above.
D) Gather information from regular customers.

3. Benchmarking is used to:

A) Measure how your organisation is performing in relation to your competitors.
B) Keep track of your daily sales targets.
C) Test customer purchases.
D) Compare your competitors' prices.

4. When establishing standards of customer service it is helpful if they are:

A) EASY ones.
B) USP ones.
C) SMART ones.
D) ABC ones.

5. A customer service professional is someone in the business who:

A) Has worked in sales for over 5 years.
B) Has the skills to deal effectively in customer facing roles.
C) Has been trained.
D) Deals daily with customers.

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