Use Real 33820X Dumps - Avaya Correct Answers updated on 2022
ACDS-3382 33820X Exam Practice Dumps
NEW QUESTION 15
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya Proactive Outreach Manager
- B. Avaya IX™ Workforce Engagement
- C. Avaya Call Management System
- D. Avaya Intelligent Customer Routing
Answer: A
NEW QUESTION 16
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
- A. CTI
- B. EC500
- C. PRI
- D. SIP
Answer: B,D
NEW QUESTION 17
An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:
* Synchronizes with a deskphone to share the control of telephony and agent features
* Includes capabilities of integrated video and Instant messaging
* Increases collaboration
* Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)
- A. Agent Map
- B. Avaya one-X® Agent
- C. Avaya Agent for Desktop (AAfD)
- D. Agent Desktop Displays (ADD)
Answer: B,C
NEW QUESTION 18
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Contact Center Bundles
- B. Proof of Concept
- C. Ready Now Solutions
- D. Virtual Private Clouds
Answer: C
NEW QUESTION 19
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
- A. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
- B. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
- C. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
- D. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
Answer: A,B
NEW QUESTION 20
During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:
* Increase in agents from 300 to 400
* Agent/Remote Workers 10% of agents
* Increase in CMS Supervisors from 30 to 40
* No increase in 900 Business Users
* Avaya IX™ Messaging (Customer Provided Server)
Which Design Scope would you select for this customer?
- A. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1340
- B. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 30 - IX™ Messaging Users: 1300
- C. Core Suite Licenses: 1340 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 40 Remote Workers: 40 - IX™ Messaging Users: 1340
- D. Core Suite Licenses: 1300 - CCElite, CMS Agents one-X Agents: 400 - CMS Supervisor License: 30 Remote Workers: 30 - IX™ Messaging Users: 1340
Answer: C
NEW QUESTION 21
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Managed Private or Hybrid Networks
- B. Cloud Storage Box
- C. Subscription-based payments
- D. Cloud Contact Center with AACC
Answer: A
NEW QUESTION 22
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
- A. 15,000
- B. 0
- C. 10,000
- D. 12,000
Answer: C
NEW QUESTION 23
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A. Elite Multichannel 6.6 supports WebLM Release 6.x.
- B. Elite Multichannel 6.6 uses SSLv3
- C. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
- D. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
Answer: B,C
NEW QUESTION 24
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
- A. Agent Plug-in
- B. EMC Plug-In
- C. Supervisor Plug-In
- D. Presence Plug-In
Answer: C
NEW QUESTION 25
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: D
NEW QUESTION 26
Many organizations are seeking ways to lower the cost of application development, management, maintenance, and updates.
To become agile to changing business conditions and minimize the cost of updates, which fully featured graphical development environment for creating applications, and runs on Avaya Experience Portal, Is available for customers?
- A. Call Vectoring
- B. Avaya IX™ Orchestration
- C. Visual Designer
- D. Graphical Designer
Answer: B
NEW QUESTION 27
A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)
- A. Avaya Solutions Platform Servers
- B. Oracle Sun Blade 150
- C. Oracle Fire V880/V890
- D. Amazon Web Services
- E. CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
Answer: A,D,E
NEW QUESTION 28
Refer to the exhibit.
Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call Which application would you place in the blue box?
- A. Afiniti Enterprise Behavioral Pairing
- B. Best Service Routing
- C. Workspaces for Elite with POM Integration
- D. Avaya Intelligent Customer Routing
Answer: D
NEW QUESTION 29
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Contact Center
- B. IX™ Orchestration
- C. IX™ Workforce Engagement
- D. IX,H Workplace
Answer: B,D
NEW QUESTION 30
Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?
- A. Media Processing Platform
- B. Application Servers
- C. Experience Portal Manager
- D. IX™ Orchestration
Answer: A
NEW QUESTION 31
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
- A. Avaya Oceana®
- B. Avaya Control Manager
- C. Avaya Breeze®
- D. Avaya Workspaces® for Elite
Answer: D
NEW QUESTION 32
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: C
Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/
NEW QUESTION 33
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.
Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
- A. Private
- B. Hybrid
- C. CPaaS
- D. Public
Answer: D
NEW QUESTION 34
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?
- A. Avaya Control Manager
- B. Avaya Breeze®
- C. Avaya Workspaces® for Elite
- D. Avaya Oceana®
Answer: D
NEW QUESTION 35
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