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PECB ISO-22301-Lead-Implementer Exam Syllabus Topics:
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| Topic 2 |
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| Topic 3 |
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| Topic 4 |
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| Topic 5 |
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NEW QUESTION # 24
Scenario:
Clicked is a law firm that handles complex clients' needs and offers a wide range of legal and tax services. Clicked's professionals are equipped with an in-depth knowledge of the legal and regulatory requirements. They are committed to providing their clients with the best services and legal advice. Considering that it is essential to meet their clients' needs, Clicked decided to implement a BCMS based on ISO 22301 to provide them uninterrupted services.
To implement the BCMS, the top management of Clicked decided to contract an external consultant, Tris, as the BCMS project manager, and assembled a team of four members to aid in the process. Prioritizing a smoother integration of the BCMS, the top management focused on incorporating it into the company's existing operational procedures. Additionally, the top management and the project team chose to adopt the Plan-Do-Check-Act (PDCA) model as their implementation approach, allowing for a systematic and phased approach to establishing and maintaining the BCMS.
Then, the top management and Tris compiled a document containing the financial benefits and consequences of every decision they were going to make during the implementation of the BCMS. The top management also agreed that the project implementation should be finalized within a six-month timeframe, encompassing planning through the completion of the last implementation stage.
The project team initiated the implementation process by analyzing the company's internal and external context. This involved evaluating Clicked's compliance with all applicable legal requirements and understanding the key services, necessary activities, and resource allocation, including staff expertise and technological tools. Based on this analysis, the top management and Tris established specific business continuity objectives. Their primary goal was to ensure that all critical legal services could be resumed within a two-hour timeframe following any disruptive incident to minimize client impact.
Clicked decided to contract an external consultant as project manager for the implementation of their BCMS. Is this compliant with ISO 22301?
- A. Yes, organizations can contract an external consultant as project manager.
- B. No, the project manager responsible for implementation should be an employee of the organization.
- C. No, an external consultant may only be hired as an advisor to the BCMS project team.
Answer: A
NEW QUESTION # 25
Scenario:
Headquartered in Sri Lanka, Operons Inc. is a freight forwarding company that adopted a BCMS aligned with ISO 22301. Prior to the certification audit, Operons Inc. measured gaps between their BCMS and the standard's requirements to ensure compliance. The certification body was contracted to conduct the audit, and a biased auditor from a previous ISO 9001 audit was replaced upon request. During the audit, two minor nonconformities were identified, and the audit team issued a recommendation for certification.
Based on Scenario 8, considering that these are only minor nonconformities and the top management was quick to acknowledge the oversight, the audit team issued a recommendation for certification. Is this acceptable?
- A. No, an unfavorable recommendation for certification should have been issued.
- B. Yes, a recommendation for certification should be issued even in cases of minor nonconformities.
- C. No, a recommendation for certification conditional upon filing of corrective actions should have been issued.
Answer: B
NEW QUESTION # 26
Scenario:
Prebank is a multinational financial institution. Its services include banking and investing through banking centers, ATMs, and mobile banking platforms. With millions of clients, Prebank's database systems record vast amounts of data and transactions daily. Its main activities depend on the ability of its employees to access clients' data through its database system at any time.
Recently, Prebank's database system stopped working unexpectedly. Soon after, it was discovered that this disruption was caused by the maintenance work on the road outside the company's office building. During the road repair, the workers had unintentionally damaged a water pipe that leaked into Prebank's basement. This leakage affected the company's electrical infrastructure, resulting in a loss of power, which shut down equipment and computers in the server room. Consequently, employees were unable to access Prebank's database system.
After this incident, the employees immediately notified Prebank's IT team. Subsequently, the IT team informed both the maintenance company responsible for the roadworks and the insurance company. The company responsible for maintenance told Prebank's IT team that the maintenance team was not available for the day. Since Prebank did not have a plan for responding to similar disruptions, they had to stop working and go home. Thankfully, the maintenance team arrived at the scene on the next day and made all the necessary repairs, allowing Prebank to resume all its operations.
Following these events, Prebank decided to change its strategy and procedures to prioritize business continuity planning within the company. Its main focus was to address the root cause of disruptions to improve business continuity. As such, the top management decided to implement a Business Continuity Management System (BCMS) based on ISO 22301.
After setting the company's business continuity objectives, the company established a project team, including a project manager and four additional team members. The BCM team was responsible for managing the BCMS implementation process, whereas the top management was responsible for the effectiveness of the BCMS. Through analyzing potential risk scenarios, the team defined Prebank's business continuity strategy as well as the resources for supporting business continuity within the company. This enabled the team to predict the impact of disruptions caused by various incidents,such as power outages. Following these actions, the company established a business continuity plan to manage disruptions effectively without impacting the workflow.
The effective implementation of the BCMS helped Prebank not only minimize losses and ensure continuity in its services but also absorb and adapt to a changing environment.
According to ISO 22301, which of the following features pertains to a disruption?
- A. Incident that causes a negative deviation from the expected delivery of products and services.
- B. Unstable condition involving an abrupt or significant change that requires urgent attention and action.
- C. Situation where human, material, economic, or environmental losses have occurred.
Answer: A
Explanation:
Definition of Disruption:According to ISO 22301:2019, a disruption is any event that negatively impacts an organization's ability to deliver services or products as expected. This is consistent with Prebank's database outage scenario.
Incorrect Options Clarified:
* Option B: This refers to a crisis or emergency but does not align with ISO 22301's definition of a disruption.
* Option C: Loss scenarios describe disasters, not disruptions, which may or may not involve physical damage.
Alignment with ISO Guidance:Clauses 8.2 and 8.3 stress the importance of identifying disruptions and planning appropriate responses to maintain operational continuity.
NEW QUESTION # 27
Scenario:
Teleconn, a UK-based telecommunications provider, initiated a BCMS based on ISO 22301 to ensure reliable and consistent services. To monitor the BCMS's performance, the internal audit function was outsourced to a company specializing in auditing services. The outsourced internal auditor was given unrestricted access to employees and documented information necessary for an effective audit.
Based on Scenario 6, the top management planned to conduct management reviews every three months. Is this compliant with ISO 22301?
- A. Yes, ISO 22301 requires organizations to conduct management reviews every three months.
- B. Yes, ISO 22301 does not provide any specific requirements regarding the frequency of management reviews.
- C. No, ISO 22301 requires organizations to conduct management reviews every six months.
Answer: B
Explanation:
ISO 22301 Clause 9.3.1:
* The standard requires management reviews to occur at planned intervals but does not mandate a specific frequency, allowing flexibility to suit the organization's needs.
Scenario Analysis:
* Teleconn's decision to conduct reviews every three months aligns with ISO 22301's requirement to establish intervals based on organizational needs.
Evaluation of Other Options:
* Option B:There is no mandate for quarterly reviews.
* Option C:The standard does not specify six-month intervals.
Conclusion:
* Teleconn's approach is compliant with ISO 22301, as there are no rigid interval requirements.
NEW QUESTION # 28
What should be avoided in the business continuity policy?
- A. Including operational specifications.
- B. Mentioning the interested parties that will be affected by it.
- C. References to ISO standards.
Answer: A
Explanation:
According to ISO 22301:2019, a business continuity policy should focus on high-level commitments and objectives related to business continuity and resilience. Operational specifications are too detailed and specific for inclusion in the policy and should instead be part of detailed procedures, plans, or supporting documentation.
Supporting Details:
* ISO 22301:2019 Clause 5.2.1 ("Establishing the Business Continuity Policy")
* The policy should include a commitment to meeting applicable requirements, continual improvement of the BCMS, and high-level principles guiding the organization's approach to business continuity. It does not involve operational-level specifics.
* Avoiding Operational Specifications
* Operational specifications such as task-level instructions, configurations, or technical details are unsuitable for a policy document, which is meant to outline strategic direction and commitments.
Including such details would dilute the policy's focus and reduce its effectiveness as a guiding document.
* Appropriate Content for the Policy
* The policy may mention interested parties (Clause 4.2) and reference ISO standards to align with industry best practices, ensuring transparency and consistency.
NEW QUESTION # 29
Scenario:
Marketiser, a marketing company in Florida specializing in branding, advertising, market research, and design services, primarily serves small and medium-sized enterprises. After a devastating hurricane caused severe flooding and rendered its office unusable, Marketiser decided to implement a BCMS based on ISO 22301 to handle such disruptions.
The company formed a project team of four members from various departments and appointed Danielle as the project manager. Danielle conducted a comprehensive business impact analysis (BIA) focusing on activities related to data loss and backup recovery, recognizing the critical importance of safeguarding digital assets.
She set specific recovery objectives, including a one-day recovery point objective (RPO) and a two-day recovery time objective (RTO).
Based on the BIA outcomes, the team chose a business continuity strategy that involved relocating preconfigured trailers with essential hardware and connectivity to an alternate site. Considering Marketiser's vulnerability to hurricanes, the strategy allowed swift activation and relocation with minimal lead time. To validate their strategy, Danielle and the team conducted real-time recovery exercises, testing their ability to restore data and resume critical operations within the defined RTO.
Marketiser's business continuity process is illustrated in Scenario 5. Is this process compliant with ISO 22301?
- A. No, according to ISO 22301, business continuity plans and procedures must be based on the selected business continuity strategies and solutions.
- B. Yes, according to ISO 22301, business continuity strategy is selected based on the business continuity plans and procedures.
- C. No, according to ISO 22301, business continuity plans and procedures are input to BIA and business continuity strategy.
Answer: A
Explanation:
* ISO 22301:2019 Clause 8.4.1 states that business continuity plans and procedures are developedbased on the outcomes of the BIA and risk assessment, as well as the selected business continuity strategies.
* Business continuity strategies must first be identified and selected before developing actionable continuity plans and procedures.
Analysis of Marketiser's Process:
* Danielle conducted a BIA, established recovery objectives, and selected a continuity strategy. The scenario highlights the process of testing their chosen strategy but does not explicitly confirm the development of continuity plans following the strategy.
Evaluation of Other Options:
* Option B:Incorrect because plans and procedures are not inputs to BIA; they are outputs of the strategy selection.
* Option C:Incorrect because strategies are not selected based on existing plans but on BIA and risk assessment results.
Conclusion:
* Compliance requires that business continuity plans and procedures follow strategy selection, making Option A the correct answer.
NEW QUESTION # 30
Scenario:
IHost is a web hosting company with more than 350 clients. Recently, its main office was struck by lightning, resulting in a fire that destroyed IHost's network infrastructure. Yet, no service interruption occurred because the company had a fully capable and ready-to-operate site, which ensured 100% availability of the services.
Which business continuity strategy has IHost used?
- A. Hot site
- B. Reciprocal agreement
- C. Rebuild and restoration
Answer: A
Explanation:
Definition of Hot Site:
* A hot site is a fully operational alternative site equipped with the necessary infrastructure to resume operations immediately following a disruption.
Alignment with IHost's Strategy:
* The scenario specifies that services were uninterrupted due to aready-to-operate site, which matches the definition of a hot site.
Evaluation of Other Options:
* Reciprocal Agreement (Option A):Involves sharing resources with another organization, which is not indicated here.
* Rebuild and Restoration (Option C):Refers to repairing or rebuilding infrastructure post-disruption, which does not align with maintaining 100% availability.
Conclusion:
* IHost employed a hot site strategy.
NEW QUESTION # 31
Scenario:
Initar, an IT security service company in New Jersey, provides 24/7 cloud and IT infrastructure support to mid-sized companies. Recognizing the need for a robust business continuity strategy, Initar transitioned from informal business continuity planning to implementing a BCMS based on ISO 22301.
During the BCMS implementation, a major nonconformity was identified: the BIA report lacked a defined Maximum Tolerable Period of Disruption (MTPD), which is required by ISO 22301. The corrective action process began with the IT team conducting a root cause analysis using a cause-and-effect diagram. Based on the analysis, an action plan was drafted to update all BIAs and establish the MTPD. The plan was approved by the head of the IT department, who monitored its implementation, while the internal auditor reviewed the effectiveness of the corrective action.
Which activity of the corrective action process is NOT performed in Scenario 7?
- A. Selection of solutions
- B. Analysis of the root cause
- C. Identification of the nonconformity
Answer: A
NEW QUESTION # 32
Scenario:
Teleconn, a UK-based telecommunications provider, initiated a BCMS based on ISO 22301 to ensure reliable and consistent services. To monitor the BCMS's performance, the internal audit function was outsourced to a company specializing in auditing services. The outsourced internal auditor was given unrestricted access to employees and documented information necessary for an effective audit.
The top management granted the outsourced internal auditor unrestricted access to employees and documented information necessary to conduct an effective audit. Is this appropriate?
- A. Yes, internal auditors should have unrestricted access to executives, employees, and information.
- B. No, outsourced internal auditors can have unrestricted access only to employees but not to documented information.
- C. No, outsourced internal auditors cannot have unrestricted access to employees and documented information for confidential reasons.
Answer: A
NEW QUESTION # 33
Scenario:
Prebank is a multinational financial institution. Its services include banking and investing through banking centers, ATMs, and mobile banking platforms. With millions of clients, Prebank's database systems record vast amounts of data and transactions daily. Its main activities depend on the ability of its employees to access clients' data through its database system at any time.
Recently, Prebank's database system stopped working unexpectedly. Soon after, it was discovered that this disruption was caused by the maintenance work on the road outside the company's office building. During the road repair, the workers had unintentionally damaged a water pipe that leaked into Prebank's basement. This leakage affected the company's electrical infrastructure, resulting in a loss of power, which shut down equipment and computers in the server room. Consequently, employees were unable to access Prebank's database system.
After this incident, the employees immediately notified Prebank's IT team. Subsequently, the IT team informed both the maintenance company responsible for the roadworks and the insurance company. The company responsible for maintenance told Prebank's IT team that the maintenance team was not available for the day. Since Prebank did not have a plan for responding to similar disruptions, they had to stop working and go home. Thankfully, the maintenance team arrived at the scene on the next day and made all the necessary repairs, allowing Prebank to resume all its operations.
Following these events, Prebank decided to change its strategy and procedures to prioritize business continuity planning within the company. Its main focus was to address the root cause of disruptions to improve business continuity. As such, the top management decided to implement a Business Continuity Management System (BCMS) based on ISO 22301.
After setting the company's business continuity objectives, the company established a project team, including a project manager and four additional team members. The BCM team was responsible for managing the BCMS implementation process, whereas the top management was responsible for the effectiveness of the BCMS. Through analyzing potential risk scenarios, the team defined Prebank's business continuity strategy as well as the resources for supporting business continuity within the company. This enabled the team to predict the impact of disruptions caused by various incidents, such as power outages. Following these actions, the company established a business continuity plan to manage disruptions effectively without impacting the workflow.
The effective implementation of the BCMS helped Prebank not only minimize losses and ensure continuity in its services but also absorb and adapt to a changing environment.
BCMS implementation helped Prebank to absorb and adapt in a changing environment. What is this ability known as?
- A. Emergency preparedness
- B. Risk control
- C. Organizational resilience
Answer: C
NEW QUESTION # 34
Scenario:
Clicked is a law firm that handles complex clients' needs and offers a wide range of legal and tax services. Clicked's professionals are equipped with an in-depth knowledge of the legal and regulatory requirements. They are committed to providing their clients with the best services and legal advice. Considering that it is essential to meet their clients' needs, Clicked decided to implement a BCMS based on ISO 22301 to provide them uninterrupted services.
To implement the BCMS, the top management of Clicked decided to contract an external consultant, Tris, as the BCMS project manager, and assembled a team of four members to aid in the process. Prioritizing a smoother integration of the BCMS, the top management focused on incorporating it into the company's existing operational procedures. Additionally, the top management and the project team chose to adopt the Plan-Do-Check-Act (PDCA) model as their implementation approach, allowing for a systematic and phased approach to establishing and maintaining the BCMS.
Then, the top management and Tris compiled a document containing the financial benefits and consequences of every decision they were going to make during the implementation of the BCMS. The top management also agreed that the project implementation should be finalized within a six-month timeframe, encompassing planning through the completion of the last implementation stage.
The project team initiated the implementation process by analyzing the company's internal and external context. This involved evaluating Clicked's compliance with all applicable legal requirements and understanding the key services, necessary activities, and resource allocation, including staff expertise and technological tools. Based on this analysis, the top management and Tris established specific business continuity objectives. Their primary goal was to ensure that all critical legal services could be resumed within a two-hour timeframe following any disruptive incident to minimize client impact.
To facilitate the implementation of the BCMS, the top management prioritized integrating the BCMS within Clicked's current operational processes. Is this acceptable?
- A. No, the current processes of the organization must be changed and updated to adjust to the BCMS processes.
- B. Yes, the BCMS should be integrated into existing processes by using the organization's current technology.
- C. Yes, the organization can rely on its existing processes without the need to assess their maturity.
Answer: B
NEW QUESTION # 35
Scenario:
Prebank is a multinational financial institution. Its services include banking and investing through banking centers, ATMs, and mobile banking platforms. With millions of clients, Prebank's database systems record vast amounts of data and transactions daily. Its main activities depend on the ability of its employees to access clients' data through its database system at any time.
Recently, Prebank's database system stopped working unexpectedly. Soon after, it was discovered that this disruption was caused by the maintenance work on the road outside the company's office building. During the road repair, the workers had unintentionally damaged a water pipe that leaked into Prebank's basement. This leakage affected the company's electrical infrastructure, resulting in a loss of power, which shut down equipment and computers in the server room. Consequently, employees were unable to access Prebank's database system.
After this incident, the employees immediately notified Prebank's IT team. Subsequently, the IT team informed both the maintenance company responsible for the roadworks and the insurance company. The company responsible for maintenance told Prebank's IT team that the maintenance team was not available for the day. Since Prebank did not have a plan for responding to similar disruptions, they had to stop working and go home. Thankfully, the maintenance team arrived at the scene on the next day and made all the necessary repairs, allowing Prebank to resume all its operations.
Following these events, Prebank decided to change its strategy and procedures to prioritize business continuity planning within the company. Its main focus was to address the root cause of disruptions to improve business continuity. As such, the top management decided to implement a Business Continuity Management System (BCMS) based on ISO 22301.
After setting the company's business continuity objectives, the company established a project team, including a project manager and four additional team members. The BCM team was responsible for managing the BCMS implementation process, whereas the top management was responsible for the effectiveness of the BCMS. Through analyzing potential risk scenarios, the team defined Prebank's business continuity strategy as well as the resources for supporting business continuity within the company. This enabled the team to predict the impact of disruptions caused by various incidents, such as power outages. Following these actions, the company established a business continuity plan to manage disruptions effectively without impacting the workflow.
The effective implementation of the BCMS helped Prebank not only minimize losses and ensure continuity in its services but also absorb and adapt to a changing environment.
What type of hazard caused Prebank's database system to stop working?
- A. Accidents and technological hazard
- B. Human-caused hazard
- C. Environmental hazard
Answer: A
NEW QUESTION # 36
Scenario:
Teleconn, a UK-based telecommunications provider, initiated a BCMS based on ISO 22301 to ensure reliable and consistent services. To monitor the BCMS's performance, the internal audit function was outsourced to a company specializing in auditing services. The outsourced internal auditor was given unrestricted access to employees and documented information necessary for an effective audit.
The top management granted the outsourced internal auditor unrestricted access to employees and documented information necessary to conduct an effective audit. Is this appropriate?
- A. Yes, internal auditors should have unrestricted access to executives, employees, and information.
- B. No, outsourced internal auditors can have unrestricted access only to employees but not to documented information.
- C. No, outsourced internal auditors cannot have unrestricted access to employees and documented information for confidential reasons.
Answer: A
Explanation:
Access Requirements for Effective Audits:
* Clause 9.2.2 of ISO 22301 ensures that internal auditors, whether internal or outsourced, have unrestricted access to necessary employees, records, and documented information to conduct effective audits.
Analysis of Scenario:
* Granting unrestricted access supports audit effectiveness and compliance with ISO 22301 requirements.
Other Options:
* Option B:Restricting access undermines audit effectiveness.
* Option C:Limiting access to documented information contradicts ISO 22301.
Conclusion:
* Providing unrestricted access ensures compliance and effective internal auditing.
NEW QUESTION # 37
What should the organization avoid when implementing the BCMS?
- A. Involving external interested parties during the Plan stage of the BCMS implementation process.
- B. Upgrading the organization's technology when initiating the BCMS implementation.
- C. Targeting continual improvement at the beginning of the implementation.
Answer: C
NEW QUESTION # 38
Scenario:
Headquartered in Sri Lanka, Operons Inc. is a freight forwarding company that adopted a BCMS aligned with ISO 22301. Prior to the certification audit, Operons Inc. measured gaps between their BCMS and the standard's requirements to ensure compliance. The certification body was contracted to conduct the audit, and a biased auditor from a previous ISO 9001 audit was replaced upon request. During the audit, two minor nonconformities were identified, and the audit team issued a recommendation for certification.
In Scenario 8, the certification body accepts Operons Inc.'s rejection of the auditor and appoints another one. Is this acceptable?
- A. Yes, previously displayed unprofessional conduct is a valid reason to replace an auditor.
- B. No, the auditor can be rejected only if a conflict of interest situation is present.
- C. Yes, the auditor has previously audited the company against ISO 9001, which is a valid reason for replacing the auditor.
Answer: A
NEW QUESTION # 39
Scenario:
Headquartered in Sri Lanka, Operons Inc. is a freight forwarding company that adopted a BCMS aligned with ISO 22301. Prior to the certification audit, Operons Inc. measured gaps between their BCMS and the standard's requirements to ensure compliance. The certification body was contracted to conduct the audit, and a biased auditor from a previous ISO 9001 audit was replaced upon request. During the audit, two minor nonconformities were identified, and the audit team issued a recommendation for certification.
In Scenario 8, the certification body accepts Operons Inc.'s rejection of the auditor and appoints another one.
Is this acceptable?
- A. Yes, previously displayed unprofessional conduct is a valid reason to replace an auditor.
- B. No, the auditor can be rejected only if a conflict of interest situation is present.
- C. Yes, the auditor has previously audited the company against ISO 9001, which is a valid reason for replacing the auditor.
Answer: A
Explanation:
ISO/IEC 17021-1:2015 Clause 5.2.5 - Conflict of Interest and Unprofessional ConductCertification bodies must ensure the impartiality of auditors. If an auditor has displayed unprofessional behavior or there is valid concern regarding their bias or conflict of interest, the organization has the right to request a replacement.
Scenario Analysis
* Operons Inc. identified potential bias from the auditor due to their previous engagement in an ISO 9001 audit.
* While previous audits alone are not inherently disqualifying, unprofessional conduct is valid grounds for requesting a change.
ConclusionThe certification body's decision to replace the auditor aligns with ISO standards for maintaining impartiality and professionalism.
NEW QUESTION # 40
Why is it important for organizations operating in multiple locations to be aware of compliance requirements?
- A. To centralize operations
- B. To bypass legal responsibility
- C. To ensure uniformity in compliance
Answer: C
NEW QUESTION # 41
Scenario:
Prebank is a multinational financial institution. Its services include banking and investing through banking centers, ATMs, and mobile banking platforms. With millions of clients, Prebank's database systems record vast amounts of data and transactions daily. Its main activities depend on the ability of its employees to access clients' data through its database system at any time.
Recently, Prebank's database system stopped working unexpectedly. Soon after, it was discovered that this disruption was caused by the maintenance work on the road outside the company's office building. During the road repair, the workers had unintentionally damaged a water pipe that leaked into Prebank's basement. This leakage affected the company's electrical infrastructure, resulting in a loss of power, which shut down equipment and computers in the server room. Consequently, employees were unable to access Prebank's database system.
After this incident, the employees immediately notified Prebank's IT team. Subsequently, the IT team informed both the maintenance company responsible for the roadworks and the insurance company. The company responsible for maintenance told Prebank's IT team that the maintenance team was not available for the day. Since Prebank did not have a plan for responding to similar disruptions, they had to stop working and go home. Thankfully, the maintenance team arrived at the scene on the next day and made all the necessary repairs, allowing Prebank to resume all its operations.
Following these events, Prebank decided to change its strategy and procedures to prioritize business continuity planning within the company. Its main focus was to address the root cause of disruptions to improve business continuity. As such, the top management decided to implement a Business Continuity Management System (BCMS) based on ISO 22301.
After setting the company's business continuity objectives, the company established a project team, including a project manager and four additional team members. The BCM team was responsible for managing the BCMS implementation process, whereas the top management was responsible for the effectiveness of the BCMS. Through analyzing potential risk scenarios, the team defined Prebank's business continuity strategy as well as the resources for supporting business continuity within the company. This enabled the team to predict the impact of disruptions caused by various incidents, such as power outages. Following these actions, the company established a business continuity plan to manage disruptions effectively without impacting the workflow.
The effective implementation of the BCMS helped Prebank not only minimize losses and ensure continuity in its services but also absorb and adapt to a changing environment.
According to ISO 22301, which of the following features pertains to a disruption?
- A. Incident that causes a negative deviation from the expected delivery of products and services.
- B. Unstable condition involving an abrupt or significant change that requires urgent attention and action.
- C. Situation where human, material, economic, or environmental losses have occurred.
Answer: A
NEW QUESTION # 42
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