FSL-201 Study Guide: Latest [Dec 12, 2023] Realistic Verified FSL-201 Dumps
FSL-201 Questions & Practice Test are Available On-Demand
Salesforce FSL-201 certification exam is a proctored exam that is administered online. FSL-201 exam consists of 60 multiple-choice questions and must be completed within 105 minutes. FSL-201 exam is designed to test a candidate's knowledge and understanding of FSL features, functionality, and best practices for implementing and managing the solution. To pass the exam, a candidate must achieve a passing score of 68% or higher.
NEW QUESTION # 36
Universal learning (UC) is embarked on Salesforce transformation journey, UC will decommission the legacy CRM system and migrate data to Salesforce. The data migration team asked for a recommendation to optimize the performance of the data load to Salesforce.
Which approach should used to meet the requirement?
- A. Use Bulk API to process jobs in serial mode.
- B. Use Bulk API to process jobs in high performance mode.
- C. Contact Salesforce support to schedule performance load.
- D. Use Bulk API to process jobs in parallel mode.
Answer: D
NEW QUESTION # 37
Northern Trail Outfitters' marketing team is made up of a marketing manager, a marketing specialist, and a graphic designer. The team is new to Marketing Cloud and has very little coding experience. Currently, they use Excel and VLOOKUP to segment their email audiences and Import them into Marketing Cloud.
What solution should be recommended to allow for long-term self-sufficiency in segmentation?
- A. Data Filters
- B. Query Activities
- C. Attribute Groups
- D. Publication Lists
Answer: A
NEW QUESTION # 38
Universal Containers wants to track when Technicians need to visit a customer site multiple times to resolve an issue.
How should a Consultant configure this using a single Work Order'
- A. Create a new Product Consumed for each site visit.
- B. Create a new Child Work Order for each site visit.
- C. Create a new Service Appointment for each site visit.
- D. Create a new Work Order Line Item for each site visit.
Answer: C
Explanation:
Service Appointments are records that track the date, time, duration, and assigned resource for a work order or work order line item[117]. Creating a new Service Appointment for each site visit would allow Universal Containers to track when Technicians need to visit a customer site multiple times to resolve an issue by creating different service appointments for the same work order and capturing notes and status updates for each service appointment. Creating a new Child Work Order for each site visit would create unnecessary records and complexity. Child Work Orders are work orders that are related to another work order as part of a hierarchy[118]. Creating a new Product Consumed for each site visit would not track the site visits. Products Consumed are records that track the products or parts that are used or installed during a service appointment[119]. Creating a new Work Order Line Item for each site visit would not track the site visits. Work Order Line Items are records that track specific tasks or products related to a work order[120]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_service_appointments.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_orders.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_products_consumed_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
NEW QUESTION # 39
An Integration Developer is developing an HR synchronization app for a client. The app synchronizes Salesforce record data changes with an HR system that's external to Salesforce.
What should the integration architect recommend to ensure notifications are stored for up to three days if data replication fails?
- A. Platform Events
- B. Change Data Capture
- C. Callouts
- D. Generic Events
Answer: B
Explanation:
https://trailhead.salesforce.com/en/content/learn/modules/change-data-capture/understand-change-data-capture
NEW QUESTION # 40
Northern Trail Outfitters (NTO) wants to implement an abandon cart Journey. The data for the journey exists in three separate data extensions (DE).
* The first DE is populated by web analytics data, and does not contain a Subscriber Key or Email Address value.
* A Customer Reference DE is updated daily and holds subscriber information.
* The third DE is populated by a file sent to the SFTP after five days if the customer has not purchased the abandoned items.
* The third DE will be used in the Journey for a decision split, and it does not contain a Subscriber Key or Email Address.
* If the web analytics file is empty, NTO does not want the automation to finish running.
Which order of activities should be used to fulfill this requirement?
- A. A File Drop Automation > Import File Activity > Verification Activity > Query Activity for file one > Query Activity for file two > Data Extension Entry
- B. Scheduled Automation > Import File Activity > Data Extension Entry > Query Activity for file one > Query Activity for file two
- C. Scheduled Automation > Import File Activity > Verification Activity > Data Extension Entry > Query Activity for file one > Query Activity for file two
- D. File Drop Automation > Verification Activity > Query Activity for file one > Data Extension Entry > Query Activity for file two
Answer: A
NEW QUESTION # 41
Geolocation tracking is enabled for universal container's for technician but should apply to full time employees How can Geolocation tracking for contractors to be disabled?
- A. Set the Geolocation update frequency field to zero for contractors
- B. Unchecked the geocoding field on the contractor's profile
- C. Unchecked the collect service resources Geolocation history field in field service mobile settings
- D. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor
Answer: D
NEW QUESTION # 42
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
- A. Assigned Resources, Owner of Service Appointment and members of User Territory
- B. Owner of Service Appointment and members of Service Territory
- C. Owner of Service Appointment and members of User Territory
- D. Assigned Resources, Owner of Service Appointment and members of Service Territory
Answer: C
NEW QUESTION # 43
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component. How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?
- A. Use Assets and define a hierarchy.
- B. Use Products and Product Families.
- C. Use Work Orders and define a hierarchy.
- D. Use Orders and Order Products.
Answer: D
NEW QUESTION # 44
Northern Trail Outfitters is seeking to improve the performance and security of outbound integrations from Salesforce to on-premise servers.
What should the Architect consider before recommending a solution?
- A. Shield Platform Encryption Limitations
- B. Considerations for using Deterministic Encryption
- C. A Default gateway restrictions
- D. External gateway products in use
Answer: D
NEW QUESTION # 45
The field service administrator at Ursa Major Solar updates the skills required on the most common work types to adapt to the increasing complexity of jobs. This change has led to many service appointments to be in violation. There is a global optimization job set up to run nightly that has been working correctly up until this point. The administrator needs to understand why the jobs are still scheduled to resources that lack the appropriate skill level.
What are two reasons appointments remain in violation and are not reassigned?
Choose 2 answers
- A. Global optimization doesn't reschedule appointments that have rule violations.
- B. The optimizer uses a scheduling policy different from what is used on the dispatch console.
- C. There are no service resources available with the required skill levels.
- D. The territory of the resources was not included in the global optimization request.
Answer: A,C
Explanation:
Global optimization is a process that reschedules all service appointments within a specified time frame based on predefined criteria such as travel time or priority[82]. Global optimization doesn't reschedule appointments that have rule violations because it assumes that those appointments are manually scheduled by dispatchers for valid reasons[83]. There are no service resources available with the required skill levels because updating the skills required on the most common work types has increased the complexity of jobs and reduced the pool of qualified resources[84]. The optimizer uses a scheduling policy different from what is used on the dispatch console would not explain why the jobs are still scheduled to resources that lack the appropriate skill level. Scheduling policies are records that define the optimization criteria for scheduling service appointments such as minimizing travel time or maximizing resource utilization[85]. The territory of the resources was not included in the global optimization request would not explain why the jobs are still scheduled to resources that lack the appropriate skill level. Global optimization requests are records that specify which service territories and time frames should be optimized[86]. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_faq.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_skills_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_requests_overview.htm&type=5
NEW QUESTION # 46
A service technician at Ursa Major Solar handles yearly maintenance checks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules for technicians?
Choose 2 answers
- A. In-day Optimization
- B. Resource Schedule Optimization
- C. Group Nearby
- D. Reshuffle
Answer: A,D
Explanation:
Reshuffle allows the dispatcher to automatically reschedule service appointments for a specific date range based on the current schedule and optimization rules1. In-day Optimization allows the dispatcher to optimize the schedule for a specific resource or territory based on real-time events such as cancellations or delays2. Reference: 1 https://help.salesforce.com/s/articleView?id=sf.fs_reshuffle.htm&type=5 2 https://help.salesforce.com/s/articleView?id=sf.fs_in_day_optimization.htm&type=5
NEW QUESTION # 47
Northern Trail Outfitters (NTO), a longtime Marketing Cloud customer, has decided to adopt Journey Builder to help with the execution of their marketing programs. NTO does not want to duplicate efforts within the platform and has asked if they could stop using Automation Studio entirely.
Which three tasks would a consultant suggest for using Journey Builder instead of Automation Studio?
Choose 3 answers
- A. Setting behavior-based goals
- B. Designing decision logic via an intuitive user interface
- C. Creating customer segments from multiple data extensions
- D. Processing zipped and encrypted files containing subscriber data
- E. Building simple segmented campaigns without SQL queries
Answer: B
NEW QUESTION # 48
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?
- A. Utilize country-specific Price Book Entries.
- B. Utilize the standard Salesforce Price Book.
- C. Utilize multiple country-specific Price Books.
- D. Utilize Standard Global Service Price Book Entries.
Answer: B
NEW QUESTION # 49
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
- A. Create two service resource and assign them to the employee
- B. Create one service resource and assign the relevant permission set license
- C. Create one service resource and assign the technician and dispatcher role
- D. Create two skills records and assign them to service resources record
Answer: B
NEW QUESTION # 50
Universal Containers wants to dispatch emergency work identified throughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?
- A. Apply the Reshuffle action within the Gantt.
- B. Write a batch Apex class to unschedule low priority work orders.
- C. Define a Global Optimization job to run hourly.
- D. Create a custom Gantt action to call an Apex class to reschedule appointments.
Answer: A
NEW QUESTION # 51
Universal Containers provides maintenance and emergency services to its customers. Sending Technicians to emergency calls during the day causes long travel times and reduces the number of appointments that a Technician can complete.
Which feature should the Consultant use to reduce travel time and increase Technician productivity?
- A. Resource Schedule Optimization
- B. Fill-in Schedule
- C. Fix Overlaps
- D. Reschedule Appointment
Answer: A
Explanation:
This feature should be used to reduce travel time and increase technician productivity by automatically scheduling service appointments based on predefined criteria and objectives, such as minimizing travel distance or maximizing utilization. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm&type=5
NEW QUESTION # 52
Universal Containers has a requirement for all accounts that do NOT qualify for a business extension (Custom field on the account record) for the next month to send a meeting invite to their contacts from the marketing automation system to discuss the next steps. It is estimated there will be approximately 1MilIion contacts per month.
What is the recommended solution?
- A. Use Time-based workflow rule.
- B. Use Trigger.
- C. Use Batch Apex.
- D. Use Process builder.
Answer: C
NEW QUESTION # 53
Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?
- A. Adjust the Scheduled End field on the Service Appointment.
- B. Change the Status field on the Service Appointment.
- C. Update the In Jeopardy field on the Service Appointment.
- D. Post to the Service Appointment Chatter feed.
Answer: D
NEW QUESTION # 54
Universal Containers is evaluating a strategy for reducing the cost of service using automated scheduling. Which two approaches will contribute to this goal? Choose 2 answers
- A. Reduced Work Orders per Shift.
- B. Reduced Overtime per Work Order.
- C. Reduced Absences per Employee.
- D. Reduced Travel Time per Work Order.
Answer: B,D
NEW QUESTION # 55
Universal Containers just started its Field Service Implementation and is configuring Service Territories and Locations. The Locations need to be associated to Territories.
In which two ways should the Consultant show this relationship?
Choose ? answers
- A. Create the Service Territory Location as a Location lookup field.
- B. Add the Service Territory Location Related List on the Location page layout.
- C. Add the Service Territory Location Related List on the Service Territory page layout.
- D. Create the Service Territory Location as a Service Territory lookup field.
Answer: B,C
Explanation:
Service Territory Location is a junction object that links Service Territory and Location objects[236]. Related Lists are components on page layouts that show records that are related to a record through a lookup or master-detail relationship[237]. Adding the Service Territory Location Related List on the Service Territory page layout and adding the Service Territory Location Related List on the Location page layout would allow Universal Containers to show how Locations are associated to Territories by displaying a list of Service Territory Locations on each record[238]. Creating the Service Territory Location as a Service Territory lookup field or creating the Service Territory Location as a Location lookup field would not work because they are not valid fields on either object. Reference: https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_serviceterritorylocation.htm https://help.salesforce.com/s/articleView?id=sf.customize_related_lists.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_service_territory_locations_overview.htm&type=5
NEW QUESTION # 56
Universal Containers wants to implement Service Level Agreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
- A. A new Entitlement Process requires selecting a single Entitlement Process Type.
- B. Milestones for Work Orders can be set up from the metadata API.
- C. Milestones for Work Orders can be configured in Setup.
- D. An Entitlement Process must be applied to both Cases and Work Orders.
- E. A single Milestone can be added to both Case and Work Order Entitlement Processes.
Answer: A,B,C
Explanation:
These three considerations should be taken into account when implementing service level agreements for work orders, as they affect how milestones are created and applied to work orders. Reference: https://help.salesforce.com/s/articleView?id=sf.fs_milestones_for_work_orders_overview.htm&type=5
NEW QUESTION # 57
At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?
- A. Agent and Resource
- B. Mobile, Agent, and Resource
- C. Agent
- D. Dispatcher
Answer: B
NEW QUESTION # 58
A Client Service Representative (CSR) receives a call from a customer on Saturday. The CSR determines that the customer is covered, but the coverage is about to expire. Which two upsell activities should the CSR consider? Choose 2 answers.
- A. Open a Case and inform Customer of weekend service pricing.
- B. Open a Case and create a Work Order for the Dispatch Team.
- C. Open a Case and a renewal Opportunity for the Sales team.
- D. Open a Case and send email with new Service Offerings.
Answer: A,D
NEW QUESTION # 59
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