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ServiceNow CIS-HAM certification is a valuable credential for IT professionals who want to specialize in hardware asset management. Certified Implementation Specialist - Hardware Asset Management certification not only validates their expertise in ServiceNow HAM but also provides a competitive advantage in the job market. For businesses, hiring professionals with CIS-HAM certification ensures that they have the necessary expertise to implement and manage ServiceNow HAM effectively, helping organizations optimize their hardware asset management processes.
NEW QUESTION # 19
What are ways to measure trustworthy data? (Choose four.)
- A. Dependability
- B. Reliability
- C. Plausibility
- D. Sustainability
- E. Transferability
- F. Credibility
Answer: A,B,C,F
Explanation:
Explanation
Trustworthy data is data that is accurate, complete, consistent, and relevant for the intended purpose. To measure trustworthy data, you can use the following criteria:
Plausibility: Plausibility is the degree to which the data makes sense and is reasonable. Plausible data is free from errors, outliers, and anomalies that could indicate data quality issues or manipulation.
Credibility: Credibility is the degree to which the data is believable and trustworthy. Credible data is sourced from reliable and authoritative sources, verified by multiple methods, and supported by evidence and documentation.
Dependability: Dependability is the degree to which the data is stable and consistent over time and across different contexts. Dependable data is not affected by changes in the environment, the system, or the process that generates or collects the data.
Reliability: Reliability is the degree to which the data is reproducible and consistent. Reliable data is obtained by using valid and reliable methods, tools, and techniques, and produces the same results when repeated or replicated.
References: ServiceNow Hardware Asset Management Data Sheet, ServiceNow Hardware Asset Management: Your Path to Efficiency, What is Hardware Asset Management?
NEW QUESTION # 20
You may adjust a contract when it is in which of the following states? (Choose two.)
- A. Expired
- B. Canceled
- C. Renewed
- D. Extended
- E. Active
Answer: C,E
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documentation, a contract is a record of the terms and conditions that govern the relationship between a vendor and an organization. A contract can have different states that indicate its status and lifecycle. The states are:
Draft: The contract is being created or modified and has not been submitted for approval.
Requested: The contract has been submitted for approval but has not been approved yet.
Active: The contract has been approved and is in effect. You can adjust the contract details, such as start date, end date, amount, or rate card, in this state.
Expired: The contract has reached its end date and is no longer valid. You cannot adjust the contract in this state, but you can renew it or extend it.
Renewed: The contract has been renewed for another term with the same or modified terms and conditions. You can adjust the contract in this state, but you cannot renew it or extend it again.
Extended: The contract has been extended beyond its original end date with the same terms and conditions. You cannot adjust the contract in this state, but you can renew it or cancel it.
Canceled: The contract has been terminated before its end date due to various reasons, such as breach of contract, mutual agreement, or vendor performance. You cannot adjust the contract in this state, but you can reactivate it or delete it.
References:
ServiceNow Hardware Asset Management: Contract and renewal management
ServiceNow Hardware Asset Management: Contract states
NEW QUESTION # 21
Which of the following are components of the asset request structure? (Choose three.)
- A. Purchase orders
- B. Procurement orders
- C. Transfer orders
- D. Stock order tasks
- E. Catalog tasks
Answer: A,D,E
Explanation:
The asset request structure is a hierarchical model that defines the relationships between different types of requests and tasks for hardware assets1.
The asset request structure consists of the following components1:
Asset requests: These are the top-level records that capture the business need for hardware assets. They can be created manually or automatically from service catalog requests or demand management requests1.
Purchase orders: These are the records that capture the details of the vendor contracts for procuring hardware assets. They can be created manually or automatically from asset requests or procurement orders1.
Stock order tasks: These are the tasks that track the fulfillment of asset requests from stockrooms. They can be created manually or automatically from asset requests or purchase orders1.
Catalog tasks: These are the tasks that track the delivery and installation of hardware assets to the end users. They can be created manually or automatically from asset requests, purchase orders, or stock order tasks1.
Transfer orders: These are the records that track the movement of hardware assets between stockrooms. They can be created manually or automatically from asset requests, purchase orders, or stock order tasks1.
Therefore, the components of the asset request structure that are also options in the question are C. Stock order tasks, D. Purchase orders, and E. Catalog tasks. References:
1: Asset Request Structure
NEW QUESTION # 22
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
*Assigned to
*Model
*Model category
*State
*Stockroom
*Substate
- A. The stock manager must create a separate model record if the cost per item is more/less
- B. The stock manager must merge the consumable records to create a blended quantity and cost
- C. The data is automatically created in a new record if the cost per item is more/less
- D. The data is automatically merged to create a blended quantity and cost
Answer: D
NEW QUESTION # 23
What are the four tiers of Capability Blueprint?
- A. Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment
- B. Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance
- C. Trustworthy Data, Practical Management, Process Integration, Business Alignment
- D. Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance
Answer: D
NEW QUESTION # 24
When should you retire an IT asset?
- A. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service
- B. At any point it is recommended by the HAM-defined asset disposal procedure
- C. At any point it is recommended by the HAM-defined asset policy
- D. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life
- E. At any point that it is recommended by your company-defined policies and procedures
Answer: E
Explanation:
The retirement of an IT asset is the final stage of the hardware asset lifecycle, where the asset is removed from service and disposed of in a secure and compliant manner1.
The retirement of an IT asset should be done according to the company-defined policies and procedures, which may vary depending on the type, condition, and value of the asset, as well as the business needs and regulatory requirements1.
The company-defined policies and procedures should specify the criteria, process, and documentation for retiring an IT asset, such as the following1:
The trigger events or conditions that indicate the need for retirement, such as end-of-life, end-of-service, end-of-warranty, obsolescence, damage, theft, or loss The approval workflow and roles involved in the retirement decision, such as the asset manager, the asset owner, the finance department, and the security department The disposal methods and vendors available for the retirement, such as recycling, reselling, donating, or destroying The certificate of destruction or disposal that verifies the secure and compliant disposal of the asset by the vendor The update of the asset record and the configuration management database (CMDB) to reflect the retirement status and date of the asset Therefore, the answer that reflects the company-defined policies and procedures is B. At any point that it is recommended by your company-defined policies and procedures.
The other options are not the correct answer because they are either too vague or too specific:
A) At any point it is recommended by the HAM-defined asset policy: This is too vague, as the HAM-defined asset policy may not cover all the aspects and scenarios of the retirement process. The HAM-defined asset policy is a general guideline that defines the objectives, scope, roles, and responsibilities of hardware asset management2. It does not necessarily provide the detailed criteria, process, and documentation for retiring an IT asset.
C) At any point it is recommended by the HAM-defined asset disposal procedure: This is too specific, as the HAM-defined asset disposal procedure is only one part of the retirement process. The HAM-defined asset disposal procedure is a step-by-step instruction that describes how to dispose of an IT asset through a vendor3. It does not necessarily cover the trigger events, approval workflow, and record update for retiring an IT asset.
D) When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service: This is too specific, as the Hardware Content Service Lifecycle data is only one possible source of information for the retirement decision. The Hardware Content Service Lifecycle data is a subscription-based service that provides the end-of-life, end-of-service, and end-of-support dates for hardware models4. It does not necessarily reflect the actual condition, value, and usage of the individual IT asset.
E) When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life: This is also too specific, for the same reasons as option D. Reference:
1: Hardware Asset Retirement
2: Hardware Asset Policy
3: Hardware Asset Disposal
4: Hardware Content Service Lifecycle
NEW QUESTION # 25
Which features are part of the ServiceNow Mobile App? (Choose two.)
- A. Enables end users to log incidents for their assigned assets
- B. Provides users visibility to their disposed consumables
- C. Enables reclamation of mobile devices
- D. Provides end users visibility to their assigned hardware
Answer: A,B
NEW QUESTION # 26
How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?
- A. Select Exclude from content service on the Normalization tab of the hardware model record
- B. Select Opt-out from content service on the Normalization tab of the hardware model record
- C. Click the Opt-out button on the hardware model record
- D. Click the Exclude button on the hardware model record
Answer: A
Explanation:
To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select the Exclude from content service check box on the Normalization tab of the hardware model record1.
The ServiceNow Content Service is a cloud-based service that provides normalized data for hardware and consumable models. It helps you to keep your model data consistent and up to date2.
The other options are not valid ways to exclude a hardware model from the content service. There is no Exclude or Opt-out button on the hardware model record. There is also no Opt-out from content service check box on the Normalization tab of the hardware model record. References: 1: Work with hardware normalization 2: ServiceNow Content Service
NEW QUESTION # 27
When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:
- A. Vendor Catalog
- B. Product Catalog
- C. Inventory Catalog
- D. Supplier Catalog
Answer: A
NEW QUESTION # 28
Which applications are required to perform a blind audit of your asset inventory?
- A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
- B. ITSM Asset Management and ServiceNow My Assets mobile app
- C. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
- D. Hardware Asset Management (HAM) and Software Asset Management (SAM)
- E. ITSM Asset Management and ServiceNow Agent mobile app
Answer: C
Explanation:
* A blind audit is a type of inventory audit that does not provide any information about the expected assets in a location. The auditor scans all the assets in the location and compares them with the records in ServiceNow1.
* To perform a blind audit, you need the Hardware Asset Management (HAM) application, which enables you to manage the lifecycle of your hardware assets, and the ServiceNow Agent mobile app, which allows you to scan asset tags and barcodes using your mobile device12.
* The ServiceNow My Assets mobile app is used to view and request assets from the enterprise asset catalog, not to perform audits3.
* The Software Asset Management (SAM) application is used to optimize software licenses and compliance, not to perform audits4.
* The ITSM Asset Management application is used to track the financial, contractual, and inventory
* details of hardware and devices, not to perform audits. References:
* 1: Audit your inventory - Product Documentation: San Diego - ServiceNow
* 2: Enterprise Asset Inventory Management - ServiceNow
* 3: My Assets mobile app - Product Documentation: San Diego - ServiceNow
* 4: Software Asset Management - ServiceNow
* : IT Asset Management - ServiceNow
NEW QUESTION # 29
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
- A. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
- B. Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks
- C. Activate HAM and then re-run the scheduled FSM jobs
- D. No configuration is required: asset tasks automatically activate behind the scenes
Answer: B
Explanation:
To activate HAM, navigate to System Definition > Plugins and search for Hardware Asset Management. Click Activate/Upgrade and follow the instructions1.
To run the scheduled job "Asset - Create FSM asset tasks", navigate to System Definition > Scheduled Jobs and search for the job name. Click Execute Now to run the job immediately or set a schedule for it to run periodically2.
The scheduled job will create asset tasks for existing incidents, changes, and work orders that have assets associated with them. The asset tasks will be linked to the parent records and will have the same state and assignment group as the parent records2.
The asset tasks will allow the asset managers to track and manage the assets involved in the service delivery processes3. References:
1: Hardware Asset Management - ServiceNow
2: Asset - Create FSM asset tasks scheduled job
3: Hardware Asset Management and Field Service Management integration
NEW QUESTION # 30
What is the default display name for an asset?
- A. An automatically generated combination of serial number and model category
- B. An automatically generated combination of asset tag and model
- C. An automatically generated combination of serial number and model
- D. An automatically generated combination of asset tag and model category
Answer: B
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management documents, the default display name for an asset is an automatically generated combination of asset tag and model1. The asset tag is a unique identifier for the asset, and the model is the name of the hardware or consumable model that the asset belongs to2. The other options are not correct, as they do not match the default display name format. The serial number is another unique identifier for the asset, but it is not used in the display name by default2. The model category is a classification of the model based on its type, such as laptop, printer, or monitor3, but it is also not used in the display name by default. References:
Asset fields for enterprise assets
Hardware Asset Management overview
Hardware Asset Management landing page
NEW QUESTION # 31
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
- A. Unrecognized data doesn't get sent to the ServiceNow Content Service
- B. Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates
- C. Customer doesn't receive Content Library updates
- D. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
Answer: D
NEW QUESTION # 32
What happens to the consumable's asset record after it has been consumed?
- A. The record is removed from the system
- B. The record is marked inactive but remains in the system
- C. The record remains in the system for reporting purposes only
- D. The record state is set to in use
Answer: B
Explanation:
Explanation
According to the ServiceNow Hardware Asset Management overview document1, consumables are items that are used up or depleted over time, such as toner cartridges, batteries, or paper1.
According to the ServiceNow Product Documentation on Consumables2, when a consumable is requested and delivered, an asset record is created for it in the Consumable Asset [alm_consumable] table2.
According to the ServiceNow Knowledge Base article on How to Modify a Consumable asset record after it has been Consumed3, once an asset is consumed, it is gone from the world, and so nothing should need to do anything more with the Consumable Asset record3.
However, the article also states that the record is marked inactive but remains in the system, and that this should never need to be done3. This implies that the default behavior of the system is to keep the record in the system but mark it as inactive after it has been consumed3.
Therefore, the correct answer is A. The record is marked inactive but remains in the system.
References:
1: Hardware Asset Management overview - ServiceNow - Now Support
2: ServiceNow Product Documentation: Consumables
3: How to Modify a Consumable asset record after it has been Consumed - ServiceNow - Now Support
NEW QUESTION # 33
Stock rules have automatic restocking actions that occur through a daily scheduled job. What plugin must be activated in order to configure and use the scheduled job?
- A. Field Service Mobile
- B. Procurement
- C. Cost Management
- D. Order Management
Answer: B
Explanation:
Explanation
Stock rules are rules that define the minimum and maximum quantities of assets that should be maintained in a stockroom1.
Automatic restocking actions are actions that trigger the creation of stock orders when the quantity of an asset falls below the minimum threshold or exceeds the maximum threshold1.
A daily scheduled job runs every day to check the stock levels of assets and execute the automatic restocking actions based on the stock rules1.
The plugin that must be activated in order to configure and use the scheduled job is the Procurement plugin2.
The Procurement plugin enables the procurement of assets and consumables through purchase orders, stock orders, and vendor management2.
The Procurement plugin also provides the Stock Order [Order] table, which stores the stock orders created by the automatic restocking actions2.
References: 1: Stock rules 2: Procurement
NEW QUESTION # 34
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