2023 Correct and Up-to-date Genesys GCX-ARC BrainDumps
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Genesys GCX-ARC certification is a valuable certification for professionals who are interested in building a career in the field of Genesys Cloud CX architecture. Genesys Cloud CX: Architect Certification certification demonstrates to employers that the candidate has the skills and knowledge necessary to design, implement, and manage Genesys Cloud CX solutions. Genesys Cloud CX: Architect Certification certification also provides professionals with a competitive edge in the job market, as it is recognized globally and is highly respected within the industry.
Genesys GCX-ARC Exam is an excellent certification program for professionals who are looking to enhance their skills and knowledge in the field of cloud-based customer experience architecture. The program is comprehensive, well-structured, and provides professionals with the skills and knowledge they need to design and implement effective customer experience solutions. By earning this certification, professionals can enhance their career opportunities, and demonstrate their expertise to potential employers.
NEW QUESTION # 29
Which speech recognition feature is enabled by default for new Inbound call flows?
- A. Incomplete match timeout
- B. Complete match timeout
- C. Company Directory speech recognition
- D. Enable speech recognition for the entire flow
Answer: C
NEW QUESTION # 30
Which definition matches the ACD Evaluation Method Best Available Skills?
- A. Looks for the first available agent and ignores any skill requirements
- B. Evaluates the first 100 agents to find the agent with the highest average proficiency rating. The average is calculated using the agent's proficiency rating for each of the requested skills
- C. Matches the interaction to the first available agent who has all of the requested skills
Answer: B
Explanation:
Explanation
ACD routes interactions based on the highest average proficiency level for the requested skills. Genesys Cloud evaluates the first 100 agents to find the agent with the highest average proficiency rating. Genesys Cloud then calculates the average using the agent's proficiency rating for each of the requested skills.
NEW QUESTION # 31
If you navigate away from the page without saving the Script, you will not lose any work you have completed.
- A. False
- B. True
Answer: B
NEW QUESTION # 32
Your contact center wants to track the outcome of calls and chats. What can be configured within Genesys Cloud to provide this functionality?
- A. Resolution Codes
- B. Account Codes
- C. Status
- D. Wrap-up Codes
Answer: D
NEW QUESTION # 33
Which of the following components can be configured to read and write data from a CRM?
- A. Set UUI Data
- B. Set Participant Data
- C. Call Data Action
- D. Get Participant Data
Answer: B
NEW QUESTION # 34
How many ways are there to initiate a secure call flow?
- A. Five
- B. Two
- C. Three
- D. Four
Answer: A
NEW QUESTION # 35
What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?
- A. 50%
- B. 100%
- C. 25%
- D. No Limit
Answer: B
NEW QUESTION # 36
Select all the possible measurements for the selection timeout of every menu. (Choose two.)
- A. Minutes
- B. Hours
- C. Milliseconds
- D. Microseconds
- E. Seconds
Answer: A,E
NEW QUESTION # 37
Which of the following are valid response actions under Call Analysis Responses for Outbound Dialing?
(Choose three.)
- A. Hangup
- B. Transfer to Outbound Flow
- C. Transfer
- D. Transfer to Flow
- E. Transfer to Secure Flow
- F. Transfer to ACD Flow
Answer: C,E,F
NEW QUESTION # 38
Which of the following is an automated telephony system that interacts with callers, gathers information, and routes calls to the appropriate recipients?
- A. IVR
- B. DTMF
- C. CRM
- D. Telephony
Answer: A
NEW QUESTION # 39
The FindSkill() function is not case sensitive when performing a search.
- A. False
- B. True
Answer: B
NEW QUESTION # 40
What is the correct term for the setting that determines how long a caller can pause between entering digits in the IVR?
- A. Menu Selection Timeout
- B. No Entry Timeout
- C. Inter-Digit Timeout
- D. Timeout
Answer: C
NEW QUESTION # 41
You are trying to create a new flow. Which option lists the correct sequence of steps?
1. Log on to Architect.
2. Click + Add to create a new flow.
3. In the Settings section, modify the settings and options as needed.
4. Select the type of flow.
5. Add the required tasks to the flow.
6. Add the required menu(s) to the flow.
7. Publish the flow.
8. Validate the flow.
- A. 1,4,2,3,6,5,8,7
- B. 1,4,2,3,6,5,7,8
- C. 1,3,2,4,6,5,8,7
- D. 1,4,3,2,6,5,8,7
Answer: A
NEW QUESTION # 42
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Architect
- B. Automatic Call Distribution
- C. Scheduling
- D. Call Routing
Answer: B
NEW QUESTION # 43
Which action is used to define the configuration of a window or dialog box that delivers database information to an agent in conjunction with an inbound or outbound call?
- A. Set UUI Data
- B. Call Data Action
- C. Set Screen Pop
- D. Collect Input
Answer: C
NEW QUESTION # 44
The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)
- A. The maximum capacity that an agent may handle simultaneously for each supported media type
- B. The number of different media types that an agent may handle simultaneously
- C. The media types that can interrupt current interactions that an agent is handling
- D. The length of time that an agent may spend on each media type
- E. The after call work time for each media type
Answer: A,B,C
NEW QUESTION # 45
To create, configure, and publish __________ call flow(s), an admin must have at least one contactlist and one wrap-up code configured.
- A. In-Queue
- B. Secure
- C. Outbound
- D. Inbound
Answer: D
NEW QUESTION # 46
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Genesys GCX-ARC certification exam is an excellent way for professionals to demonstrate their expertise in the Genesys Cloud CX platform. Genesys Cloud CX: Architect Certification certification is recognized worldwide and is highly valued by employers. It is also an excellent way for professionals to stay up-to-date with the latest trends and technologies in the contact center industry. With a GCX-ARC certification, professionals can differentiate themselves from their peers and demonstrate their commitment to excellence in their field.
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Based on Official Syllabus Topics of Actual Genesys GCX-ARC Exam: https://drive.google.com/open?id=1gAO_J63BXmHhWgJw6pTIo0lpUIEG9nAE
