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Avaya 6402 Exam Syllabus Topics:

SectionObjectives
IP Office System Architecture- IP Office components and deployment models
  • 1. Server Edition architecture overview
    • 2. Control Unit hardware and variants
      Maintenance and Troubleshooting- System monitoring and diagnostics
      • 1. Backup and restore procedures
        • 2. Log analysis and fault isolation
          Trunking and Connectivity- SIP and PSTN configuration
          • 1. SIP trunk setup and routing
            • 2. PRI/BRI configuration basics
              User and Extension Management- User provisioning and administration
              • 1. Extension assignment and numbering plans
                • 2. User rights and profiles
                  Installation and Initial Configuration- System setup and commissioning
                  • 1. IP Office Manager configuration basics
                    • 2. Licensing and activation
                      Voicemail and Messaging- Voicemail Pro configuration
                      • 1. Call flow design basics
                        • 2. Auto-attendant configuration

                          Avaya IP Office Implementation Sample Questions:

                          1. How many external expansion modules may be added to an IP Office 500v2 for maximum capacity without an expansion module base card?

                          A) 8
                          B) 18
                          C) 14
                          D) 4


                          2. Which hunt group feature will send all calls automatically to the second group if the first group is out of service?

                          A) Advertise Group
                          B) Fallback
                          C) Call Waiting
                          D) No Answer Time


                          3. There are different providers running in Avaya one-X@ Portal for IP Office.
                          Which provider handles the browser connections between the users and the one-X@ Portal
                          server?

                          A) VoiceMail Provider
                          B) Directory DSML LDAP Provider
                          C) Telephony CSTA Provider
                          D) Directory DSMLIP Office Provider
                          E) PresentationLevel Provider


                          4. A customer requires the ability to dial *99 to retrieve messages from the Sales hunt group mailbox for 300. Which Short Code parameter options will satisfy the customer's requirement?

                          A) *99 ?Sales Voicemail Collect
                          B) *90 #300 Voicemail RingBack
                          C) *99 ?300 Voicemail On
                          D) *90 ?Sales VoicemailOff


                          5. Which statement about upgrading an existing IP Office system is true?

                          A) You can upgrade only at midnight.
                          B) You can upgrade at any time with no additional requirements.
                          C) You have to purchase all licenses again.
                          D) You need an upgrade license.
                          E) You need a new SD card.


                          Solutions:

                          Question # 1
                          Answer: A
                          Question # 2
                          Answer: B
                          Question # 3
                          Answer: E
                          Question # 4
                          Answer: A
                          Question # 5
                          Answer: D

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