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Avaya 6402 Exam Syllabus Topics:

SectionObjectives
Applications and Unified Communications- Integrated applications
  • 1. Voicemail configuration
    • 2. one-X Portal and collaboration features
      • 3. Mobility and remote worker support
        Troubleshooting- Problem diagnosis
        • 1. SIP and network troubleshooting
          • 2. Call processing issues
            • 3. Endpoint registration problems
              • 4. Diagnostic and monitoring tools
                Networking and SIP Integration- Network services
                • 1. LAN and WAN connectivity
                  • 2. Security and firewall considerations
                    • 3. SIP trunk configuration
                      User and Telephony Configuration- Endpoint configuration
                      • 1. IP phones and digital phones
                        • 2. User profiles and extensions
                          • 3. Hunt groups and call routing
                            IP Office Solution Architecture- Platform fundamentals
                            • 1. IP Office editions and components
                              • 2. System architecture
                                • 3. Deployment scenarios
                                  System Maintenance and Verification- Operational management
                                  • 1. System testing and validation
                                    • 2. Backup and restore procedures
                                      • 3. Software upgrades
                                        Installation and Initial Configuration- System deployment
                                        • 1. Software installation and licensing
                                          • 2. Hardware installation
                                            • 3. Initial system configuration

                                              Avaya IP Office Implementation Sample Questions:

                                              1. What needs to be configured to have voicemails for the hunt group named Main turn on a user's message light?

                                              A) Add the string HGroup to the users Shore Code tab.
                                              B) Add the string GMainGroup to the usersSource Number tab.
                                              C) Add the string HMain to the users Source Number tab.
                                              D) Add the string GroupMain to the users short code tab.


                                              2. IP Office 500V2 with a System SD card offers Embedded Voicemail.
                                              What is the maximum storage capacity for voicemails?

                                              A) 15 hours
                                              B) 40 hours
                                              C) 25 hours
                                              D) 20 hours


                                              3. Which two features arc supported by the Embedded Voicemail on the IP Office platform? (Choose two.)

                                              A) Network Mailbox
                                              B) DTMFBreakout from mailbox
                                              C) Voicemail to Email
                                              D) Virtual DistributionList
                                              E) Public Distribution Box


                                              4. A customer wants to have a telephone in the reception area which can only call extension 2000 (internal receptionist) when the hand set is picked up.
                                              Which short code configuration will meet the customer need?

                                              A) ?H DirectDial E2000 in the user rights short code table
                                              B) ?D Dialtxtn 2000 in the user short code table
                                              C) #Help# DialDirect 2000 in the system short code table
                                              D) !!H Dial #2000 in the line short code table


                                              5. A customer with digital stations uses their outbound digital lines at 95% of capacity. Which variable should be considered when planning for future growth?

                                              A) the number of users
                                              B) the number of trunks
                                              C) the number of VCM channels
                                              D) the number of hunt groups


                                              Solutions:

                                              Question # 1
                                              Answer: C
                                              Question # 2
                                              Answer: A
                                              Question # 3
                                              Answer: B,C
                                              Question # 4
                                              Answer: B
                                              Question # 5
                                              Answer: B

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