SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. How is an organization's vision statement different from the mission statement?

A) It is forward looking and higher level, describing the organization,s strategic direction.
B) It is more specific, describing how business is conducted.
C) It is a set of core principles that guides the organization,s decision-making.
D) It remains constant throughout the organization,s life cycle.

2. The HR manager is asked to develop a sales incentive plan. What should he do first?

A) Communicate the new sales incentive plan to associates and address their questions and concerns.
B) Develop an incentive program with monetary as well as nonmonetary sales incentives.
C) Analyze the current sales performance of individual stores and associates, and benchmark it against market data for other retail stores.
D) Conduct a series of sales trainings to increase the product knowledge and sales abilities of the associates.

3. Sharon has calmed down and says, "Thanks. I feel a lot better. I just needed to vent to someone. Now I can go on about my day and put this behind me." What would you do next?

A) Explain to Sharon that anything she says in your of the is not confidential and that you maybe looking into this further.
B) Give a warm smile to Sharon, and say, "My door is open any time." Consider it "case closed."Sharon clearly didn,t want this conflict to progress into anything more.
C) Give a warm smile to Sharon, and say, "My door is open any time"; however, after she leavesyour of the, give her supervisor a call, and explain what had just happened and that sheshould keep an eye on things between the Two.
D) Thank Sharon for confiding in you, but diplomatically explain that it is not human resource,srole to be a therapist.

4. You have a high-visibility performance review overhaul project that you need your team to deliver. How would you go about dividing the work between Peter and Jason?

A) Have both of them work together on the same tasks-both complete research, put togetherthe project plan, and deliver presentations to employees and leadership.
B) Encourage both Peter and Jason to get out of their comfort zones-assign the research anddata analysis to Jason, and Peter can create the communication pieces and deliver thepresentations.
C) Determine the overall project plan, strategy, and tasks together. Then let them divvy up thework directly with each other, keeping you apprised of any important decisions.
D) Have Jason determine the overall project plan and the strategy of the program. Peter canconduct best practice research and analyze applicable data.

5. The original deadline for a project was shortened by two weeks. Subsequently, the project manager learns that the project schedule must be shortened by another two weeks. Which action by the manager would best motivate the team to take on the new schedule?

A) Send the project staff to training to efficiently and effectively conduct the work.
B) Offer an incentive to project staff if the new schedule is met.
C) Conduct a workforce analysis to assess if there is a need to hire more people for the team.
D) Conduct a team-building session to encourage greater working relationships among project staff.

Solutions: