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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. The marketing department at a large financial services company chooses five high-performing staff members every year to receive a performance award, which includes a monetary reward and recognition at an end-of-year meeting. Employees are chosen by managers in the marketing department. Each manager nominates two direct reports, and then all managers meet as a group to discuss nominees until a consensus is reached. The names of the winners are given to HR for final approval. The marketing department is preparing to begin this year's nomination process. There have been repeat winners in each of the last three years. A marketing employee files a complaint with the HR director about favoritism in the award process.
Additionally, the employee points out that newer employees rarely win the award, which lowers their morale.
New employees tend not to win because they spend a couple of years training and shadowing experienced employees before receiving tasks to perform independently.
The employee who submitted the complaint asks the HR director to provide more opportunities for new employees to be recognized. Which action should the HR manager take?

A) Announce the names of new employees at the end-of-year meeting.
B) Suggest managers give new employees more informal recognition which will increase the performance.
C) Send an email to new employees each year thanking them for their contributions.
D) Require each years group of nominees to include at least one new employee

2. A regional government office runs a media broadcasting station that is funded almost entirely by individual and corporate donations. An eight-person team is in charge of planning and coordinating the receipt of gifts including entertaining guests with the CEO and asking philanthropists for large contributions. The manager of the team is results-driven and has consistently led the team to achieve challenging goals for five years. The manager recently moved further away from the office to afford higher quality education. The manager sends an urgent email to the HR director indicating an immediate need to work remotely three days per week. The manager also wants to avoid commuting traffic and come into the office after 11 am. The office has a flexible schedule policy but it has not been reviewed in some time.
The regional government office has been slow to adopt new management approaches, which has made it difficult for the office to compete for top talent in the regional workforce. What should the HR director do to ensure buy-in from managers and executives regarding changes to the telework policy?

A) Review exit interview surveys of employees who have left the company.
B) Research telework best practices and their effect on engagement and retention.
C) Invite managers and executives to a meeting to discuss the office succession planning approach.
D) Invite HR representatives from other organizations to talk about their strategies with office executives.

3. An oil and gas company that operates globally signs an agreement to shift the operations part of the business to another organization. As a result, the company must lay off several employees. Some of the employees that must be laid off are working at headquarters while others are currently assigned to another country to support operations in the field. An HR director is tasked with developing a plan for communicating and executing the layoffs.
Several employees are working on a critical assignment in another country, and senior leadership orders that they be notified immediately that they will be laid off. However, the site manager feels this will prevent the work from being completed and refuses to tell them. What should the HR director do?

A) Warn the site manager of the consequences of not complying with a direct order from senior leadership.
B) Schedule a video conference meeting with the employees to communicate the layoffs personally.
C) Insist that the site manager develop a solution for completing the work despite the layoffs.
D) Explain to the site manager that employees should be told now before they hear about the layoffs from others.

4. H-IB work visas may only be obtained for employees who

A) work in a specialty occupation and have a bachelor,s degree equivalency.
B) reside in either Mexico or Canada and work in a specialty occupation.
C) pass a rigorous test to prove their knowledge of the United States.
D) area recent college graduate and wish to work in the same field of study.

5. The HR and IT directors meet to discuss plans to purchase an applicant tracking system to support the continued growth of the organization. Which is the first step the directors should take?

A) Evaluate any existing recruitment processes.
B) Ensure scalability to support growth.
C) Research integration capabilities.
D) Determine the automation needs of the organization.

Solutions: