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Updated: Sep 01, 2026
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Nokia SDM_2002001030 Exam Overview:
| Certification Vendor: | Nokia |
|---|---|
| Exam Name: | SDM Certification - PS NSOP |
| Exam Number: | SDM_2002001030 |
| Real Exam Qty: | 60-70 |
| Passing Score: | Approximately 70% (official passing score not publicly specified) |
| Available Languages: | English |
| Related Certifications: | SDM Certification - CARE SDM Certification - PS NPO |
| Exam Duration: | 180 minutes |
| Exam Format: | Multiple Choice |
| Sample Questions: | Nokia SDM_2002001030 Sample Questions |
| Exam Way: | Computer-based exam; availability may include authorized testing centers or online delivery depending on Nokia certification policies. |
| Pre Condition: | No mandatory prerequisite publicly specified; Nokia training and practical experience in service delivery/network operations are recommended. |
Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Procedures and Best Practices | - Operational standards
|
| Topic 2: Customer Service and Communication | - Service delivery
|
| Topic 3: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 4: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 5: Performance and Service Monitoring | - Performance monitoring
|
Nokia SDM Certification - PS NSOP Sample Questions:
Question 1
What is the tool used by NSN to collect and communicate Demand Planning (forecast) and financial Latest Estimates (LE)?
A. SAP P20.
B. MxPDM.
C. NELLE.
D. Cost Baseline.
Question 2
When setting up the GDC team which BEST describes the key considerations?
A. Contractual Scope & SLA, Available OSS, Processes to be implemented.
B. Processes to be implemented, Available OSS, Security to be implemented.
C. Available OSS, Type of Network Elements, Processes to be implemented.
D. Available Skills, Processes to be implemented and Contractual Scope & SL
Question 3
When MUST Outsourcing Deals be subject to presales extra qualification rigour to ensure compliance with outsourcing guidelines for Qualification & QA and Solution Review?
A. When they have a TCV for services of over EUR20 million or require Level C LoA approval.
B. When they have a TCV for services of over EUR50 million or require Level C LoA approval.
C. When they are strategic in nature, have a TCV for services of over EUR80 million or require Level B LoA approval.
D. When they are strategic in nature, have a TCV for services of over EUR100 million or require Level A LoA approval.
Question 4
What is the duration of a Short Term Planning (STP) period?
A. 1 Quarter.
B. 6 Months.
C. 1 month.
D. 1 Year.
Question 5
How would you ensure the GNOC has 24x7 management support?
A. Organize the shift by taking into account the experience of the Team Leaders and engineers. Ensure you have constant communication with the Team Leader in case it is necessary for you to manage the team.
B. Assign tasks and define process's Owners. Provide the Team Leaders with the right management contact names who might provide support in case needed. Delegate all the responsibility to them when you are present at the NOC.
C. Have Process Owners and/or Team Leaders take on escalation management roles and delegate some of your responsibilities to them to test their capability.
D. Ensure that the Team Leader knows all the managers who can support in case of escalation. Ensure in any case you can manage 24x7 all the management tasks assigned to you and ensure your availability.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: C |
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