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Updated: Sep 15, 2026
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EXIN ITSM18F certification is awarded by EXIN, an independent certification and accreditation body for IT professionals. It is recognized globally and provides a solid foundation for IT professionals who want to further advance their career in ITSM. If you are interested in pursuing a career in ITSM, then the EXIN ITSM18F certification is the ideal starting point for you.
EXIN ITSM18F Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 |
| Exam Number: | ITSM18F |
| Exam Duration: | 60 minutes |
| Available Languages: | Portuguese, Japanese, Korean, English |
| Related Certifications: | EXIN IT Service Management Specialist based on ISO/IEC 20000:2018 |
| Passing Score: | 65% |
| Exam Format: | Multiple Choice |
| Real Exam Qty: | 40 |
| Exam Way: | Online proctored or test center delivery through EXIN authorized exam providers. |
| Pre Condition: | No formal prerequisites. |
| Official Syllabus URL: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018 |
EXIN ITSM18F certification is designed to test an individual's understanding of the IT Service Management Foundation based on ISO/IEC 20000:2018. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification exam is meant for professionals who are interested in managing, delivering, and supporting IT services within an organization. EXIN IT Service Management Foundation based on ISO/IEC 20000:2018 certification exam was launched by EXIN, a well-respected global provider of IT certification courses and exams.
EXIN ITSM18F certification exam is an excellent way for IT professionals to demonstrate their expertise in ITSM and enhance their career prospects. With the right preparation and resources, individuals can successfully pass the exam and earn this valuable certification.
EXIN ITSM18F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operation of the Service Management System | - Service Management Processes
|
| Service Management System (SMS) | - Service Management System Requirements
|
| Introduction to IT Service Management | - Fundamentals of IT Service Management
|
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