Choose ITIL-4-CDS most accurate study material
Pass your actual test with our Peoplecert ITIL-4-CDS training material at first attempt
Updated: Oct 26, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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ITIL-4-CDS Online Engine
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ITIL-4-CDS Self Test Engine
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ITIL-4-CDS Practice Q&A's
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Peoplecert ITIL-4-CDS Exam Overview:
| Certification Vendor: | Peoplecert / AXELOS |
|---|---|
| Exam Name: | ITIL® 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-CDS |
| Exam Price: | USD 395 - 495 |
| Passing Score: | 70% (28/40) |
| Certificate Validity Period: | Unlimited |
| Exam Format: | Multiple choice, Closed book, No negative marking |
| Real Exam Qty: | 40 |
| Available Languages: | English, Chinese, German, French, Portuguese (Brazil), Polish, Italian, Japanese |
| Exam Duration: | 90 minutes |
| Related Certifications: | ITIL 4 Managing Professional ITIL 4 Foundation |
| Recommended Training: | PeopleCert Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITIL-4-CDS Sample Questions |
| Exam Way: | Online proctored or onsite, closed book |
| Pre Condition: | ITIL 4 Foundation certification OR any ITIL v3 certification; completion of accredited training course required |
| Official Syllabus URL: | https://www.peoplecert.org/en/browse-certifications/it-governance-and-service-management/itil-1/itil-4-specialist-create-deliver-and-support-2693/ |
Peoplecert ITIL-4-CDS Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Support and improve services | 25% | - Performance measurement and improvement
|
| Topic 2: Create and develop services | 25% | - Quality assurance and validation
|
| Topic 3: Plan and build service value streams | 25% | - Service value system and value streams
|
| Topic 4: Deliver and transition services | 25% | - Service transition and change management
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions:
What should an organization consider when deciding to retain or outsource specific IT services?
- A. Cultural barriers and associated risks
- B. Immediate staff reduction
- C. Transfer of responsibility for highly tailored services
- D. Short-term cost optimization
Correct Answer: A 🗳️
What is the goal of the `shift-left' approach?
- A. Repositioning tasks to earlier stages in the process to boost workflow efficiency
- B. Integrating multiple suppliers in a value stream for effective service management
- C. Automating repetitive processes using robots and AI
- D. Implementing Agile practices for continuous software development
Correct Answer: A 🗳️
A large organization is planning to integrate multiple systems into its existing IT infrastructure.
What approach should the organization consider to achieve effective integration?
- A. Choosing direct integration with no predetermined order for deployment
- B. Adopting a 'big bang' approach for all integrations simultaneously
- C. Using incremental delivery for the integration of multiple components
- D. Implementing point-to-point integration for each system
Correct Answer: C 🗳️
A service has been in use for a number of years, and is not being developed or updated.
Customers are not happy because they think that the applications that support the service are missing important functionality.
Which practice is most likely to identify this issue and initiate improvement actions?
- A. Service desk
- B. Service validation and testing
- C. Service level management
- D. Knowledge management
Correct Answer: C 🗳️
An organization is in the process of restoring the online payment app service, and its IT teams have reached a stage where creative problem-solving is needed. What does this situation describe?
- A. Heuristic task
- B. Servant leadership
- C. Cooperation
- D. Algorithmic task
Correct Answer: A 🗳️
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