Choose ITIL-4-CDS日本語 most accurate study material
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Updated: Oct 25, 2026
No. of Questions: 89 Questions & Answers with Testing Engine
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Peoplecert ITIL-4-CDS日本語 Exam Overview:
| Certification Vendor: | Peoplecert / AXELOS |
|---|---|
| Exam Name: | ITIL® 4 Specialist: Create, Deliver and Support |
| Exam Number: | ITIL-4-CDS |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Foundation ITIL 4 Managing Professional |
| Passing Score: | 70% (28/40) |
| Available Languages: | French, English, German, Portuguese (Brazil), Chinese, Japanese, Polish, Italian |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | Unlimited |
| Exam Format: | No negative marking, Closed book, Multiple choice |
| Exam Price: | USD 395 - 495 |
| Recommended Training: | PeopleCert Accredited Training Providers |
| Exam Registration: | PeopleCert Official Registration |
| Sample Questions: | Peoplecert ITIL-4-CDS日本語 Sample Questions |
| Exam Way: | Online proctored or onsite, closed book |
| Pre Condition: | ITIL 4 Foundation certification OR any ITIL v3 certification; completion of accredited training course required |
| Official Syllabus URL: | https://www.peoplecert.org/en/browse-certifications/it-governance-and-service-management/itil-1/itil-4-specialist-create-deliver-and-support-2693/ |
Peoplecert ITIL-4-CDS日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Create and develop services | 25% | - Service design and development practices
|
| Topic 2: Support and improve services | 25% | - Service support and incident management
|
| Topic 3: Deliver and transition services | 25% | - Service transition and change management
|
| Topic 4: Plan and build service value streams | 25% | - Service value system and value streams
|
Peoplecert ITIL 4 Specialist: Create, Deliver and Support (ITIL-4-CDS日本語版) Sample Questions:
ある組織は、別の国にあるものの、勤務時間がほぼ同じサプライヤーからサービスを受けたいと考えている。
彼らはどの調達モデルを採用すべきでしょうか？
- A. オフショアリング
- B. インソーシング
- C. 国内回帰
- D. ニアショアリング
Correct Answer: D 🗳️
サービスデスクでは、トリアージを用いて最も緊急性の高いタスクから優先的に処理します。しかし、優先度の低いリクエストは処理開始までに時間がかかる場合があり、ユーザー満足度の低下につながることがあります。
この問題を解決する最善の方法は何ですか？
- A. バックログに優先度の高いタスクが多数ある場合、リクエストが遅れる可能性があることをユーザーに周知徹底させる。
- B. トリアージではなく先入れ先出しの優先順位付けを使用し、タスクが要求された順序で処理されるようにします。
- C. サービスデスクのスタッフを増員し、優先度の高いタスクが多数ある場合でも、優先度の低いリクエストに対応できるようにする。
- D. 長期間待機しており、合意されたサービスレベルに違反する恐れのあるリクエストの優先順位を上げる。
Correct Answer: D 🗳️
あるソフトウェア開発会社は、新規サービス開発においてバリューストリームを導入することで、サービス提供の改善を図りたいと考えています。同社は、サービス提供のスピードと品質のバランスを取ることを目指しています。この目標を達成するために、同社はバリューストリームをどのように構築すべきでしょうか？
- A. サービス品質とコストの変動を可能にする
- B. ワークフローにフィードバックループとエスカレーションメカニズムを組み込む
- C. サービス作成に関わる各チームごとに個別のバリューストリームを定義し、最適化する。
- D. 包括的な複合シミュレーションを使用してワークフローをテストします
Correct Answer: B 🗳️
分散型サービスバリューストリームチーム内で根強く残る文化的規範、多様なコミュニケーションスタイル、そして縦割り思考を解消するために、ITIL 4のどの2つの基本原則を適用すべきでしょうか？(2つ選択してください)
- A. 今いる場所から始めましょう
- B. 価値に焦点を当てる
- C. 協力して認知度を高める
- D. シンプルかつ実用的に
- E. 全体的に考え、行動する
Correct Answer: C,E 🗳️
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ある組織は、新しいサービスが稼働開始した際のサポート体制について検討しています。サービスのサポートには多くのチームが携わる予定です。新しいサービスをサポートするためのバリューストリームを作成する際、組織はどのようなアプローチを取るべきでしょうか？
- A. サポートチームごとに1つのバリューストリームを作成する
- B. サポートリクエストのライフサイクルフェーズごとに1つのバリューストリームを作成する
- C. 業務、人材、ツール、サプライヤーごとに個別の価値の流れを作成する
- D. サポート活動全体に対して1つのバリューストリームを作成する
Correct Answer: D 🗳️
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