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Updated: Jul 11, 2026
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ISEB The Foundation Examination - ITIL® Sample Questions:
1. Which one of the following is NOT a valid purpose or objective of problem management?
A) To prevent problems and resultant incidents
B) To restore service to a user
C) To eliminate recurring incidents
D) To manage problems throughout their lifecycle
2. Which of the following statements MOST correctly identifies the scope of design coordination
activities?
A) Only changes that introduce new services
B) Only changes to business critical systems
C) It is mandatory that all changes are subject to design coordination activity
D) Any change that the organization believes could benefit
3. A process owner is responsible for which of the following?
1.Defining the process strategy
2.Assisting with process design
3.Improving the process
4.Performing all activities involved in a process
A) 1, 2 and 4 only
B) 1, 2 and 3 only
C) All of the above
D) 2, 3 and 4 only
4. The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
A) Identification of risk, analysis and management of the exposure to risk
B) Training in risk management for all staff and identification of risks
C) Training of all staff and investment of capital
D) Control of exposure to risk and investment of capital
5. Which of the following should IT service continuity strategy be based on?
1.Design of the service metrics
2.Business continuity strategy
3.Business impact analysis (BIA)
4.Risk assessment
A) 1, 2 and 4 only
B) 1, 2 and 3 only
C) 1, 3 and 4 only
D) 2, 3 and 4 only
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: D |
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