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Updated: Sep 12, 2026
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HP HP2-H28 Exam Overview:
| Certification Vendor: | HP |
|---|---|
| Exam Name: | Selling HP Printing and Computing Services |
| Exam Number: | HP2-H28 |
| Exam Format: | Scenario-based, Multiple-response, Multiple-choice |
| Exam Price: | $120–$200 USD (varies by region) |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Passing Score: | 70% |
| Real Exam Qty: | 44–60 |
| Available Languages: | English |
| Related Certifications: | HP Personal Systems Services Sales HP Printing Services Sales |
| Recommended Training: | HP Official Sales Training |
| Exam Registration: | HP Certification Portal Pearson VUE Registration |
| Sample Questions: | HP HP2-H28 Sample Questions |
| Exam Way: | Online proctored or Onsite at authorized Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; basic knowledge of HP products and sales experience recommended |
| Official Syllabus URL: | https://certification.pearsonvue.com/hp |
HP HP2-H28 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Services Portfolio Overview | 25% | - Data Protection and Security Services - HP Care Pack Services - Usage and Care Services - Deployment and Installation Services |
| Selling and Positioning Services | 25% | - Overcome objections and close sales - Quantify business value and ROI - Bundle services with hardware solutions - Identify customer business needs |
| Printing Services Solutions | 25% | - Managed Print Services value proposition - HP Designjet and LaserJet support services - Print service levels and coverage options |
| Computing and Personal Systems Services | 25% | - PC, notebook, workstation service offerings - Accidental Damage Protection and Travel Coverage - Defective Media Retention and recovery services |
HP Selling HP Printing and Computing Services Sample Questions:
What is the added value of selling HP Services for consumers?
- A. HP Services can extend the life of the consumer's hardware purchase.
- B. HP Services can extend the life of the consumers hardware purchase, provide peace of mind, and make sure consumers have access to fully qualified professionals who can care for their equipment
- C. Consumers can stop worrying about a lack of IT skills as HP Services make sure they have access to fully qualified professionals who can care for their equipment.
- D. HP Services add more value for consumers by giving them everything that is relevant to their multi-device environment.
Correct Answer: B 🗳️
What is an effect of adding services to hardware deals?
- A. decreases profit
- B. increases deal size
- C. increases complexity of the offer
- D. services selling has little effect on hardware deals
Correct Answer: B 🗳️
Which statement is true about the value proposition for Small and Medium Business Services?
- A. HP Contractual services are not available to small and medium business customers.
- B. HP Care Pack Services are useful only for small and medium business customers with big IT staff
- C. Small and medium business customers have strong IT capabilities and do not need extra services
- D. HP Care Pack Services can assist in the installation of customers' HP hardware, help to quickly solve problems as they arise, and control costs
Correct Answer: D 🗳️
Which statements are true about HP Services for Business Customers? (Select two.)
- A. Travel Coverage for PCs is a good fit for customers with a high number of mobile workers.
- B. Defective Media Retention, Accidental Damage Protection, and Travel Coverage are not standalone services. They are designed to be sold together in a bundle
- C. The Data Protection service can be configured in accordance with the customer's regulatory requirements
- D. Defective Media Retention allows workers to back up their hard drive to the HP cloud.
Correct Answer: A,C 🗳️
How can HP Care Packs help consumers?
- A. HP Care Pack Services allow consumers to use compatible consumables.
- B. HP Care Pack Services help consumers get their equipment up and running
- C. HP Care Pack Services are not available for consumers.
- D. HP Care Pack Services help consumers print on non-supported media.
Correct Answer: B 🗳️
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